Apto, headquartered in the heart of Denver’s vibrant LoDo neighborhood, is at the forefront of a market that is beginning to accelerate technology change in the commercial real estate industry. We are doing it by building a remarkable platform (cloud-based CRM and deal management) and focusing on the success of our customers and employees. We were recently recognized by Inc. Magazine as one of the 2016 Top 50 workplaces nationwide, placed on the Inc. 500 list, designated a Best Place to Work in Denver by the DBJ and won the Outside Best Places to work in both 2016 and 2017. Come help us bring commercial real estate out of the dark ages with an award-winning team.

Customer Care Agent

Our client base is growing so it’s time to expand our customer care team. Are you someone who’s passionate about serving customers starting with smooth onboarding and continuing to show them how to leverage the best Apto has to offer? We need your Salesforce knowledge and superpower problem solving talents on our care team. If you are looking to grow your career with a values-based, fast moving Denver startup then your search may be over! 

What you’ll be doing:

• Providing guidance, assistance, coordination and follow up related to client questions and issues for our products, services, and partnerships
• Focusing on customer retention and advocacy by providing onboarding and adoption services

• Facilitating support services delivery through participation in email and telephone support rotations
• Utilizing remote assistance tools, documenting customer issues and solutions via internal case management system

• Collaborating in a team-based environment to give and receive insight to aid in customer inquiries
• Identifying internal workflow and process change opportunities and communicate those with leadership

What you’ll bring to the team:

• BS/BA degree or equivalent work experience in information technology or related field
• 2+ years in a formal customer service/support role, you enjoy assisting customer over the phone
• Extra points for Salesforce Administrator Certification – 101 will do it!
• Strong command of the English Language with refined written and phone communication
• Ability to work successfully in a highly collaborative environment
• Proficiency with Microsoft Office Tools
• Super amped about working with us to build into the future

What you’ll get in return:

• Competitive base salary, untapped commission and stock options
• Healthy suite of benefits
• Dog-friendly, centrally located office in LoDo

Apto does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.