Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Customer Engagement, 2019 Grad

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Looking to start your career in the high growth tech industry? As a part of our Customer Engagement team you’ll gain invaluable experience in a fast-paced environment, and help us do what the best tech companies do - address real problems and deliver exceptional customer support.

 

In this role, you will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

 

The Customer Engagement team is the linchpin of our world-class customer experience. With their passion, empathy and customer advocacy, the Care team has helped us maintain an NPS of 70+ while serving tens of thousands of businesses. Our team strives to positively influence millions of businesses and hundreds of millions of employees across the country.

Here’s what you’ll do day-to-day:

  • Provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve their inquiries
  • Understand client pain points, communicate their concerns internally, and influence our product
  • Use your product expertise to collaborate with and help other teams
  • Create and maintain helpful documentation for use by our customers and the Engagement team
  • Have the opportunity to understand how Gusto operates from the ground up and make an immediate impact on the company

Here’s what we’re looking for:

  • 2019 University Graduates
  • Extracurricular activities, volunteer work, athletics, leadership
  • Software-savvy, able to pick up new systems and tools quickly
  • 0-1 years work experience - bonus points for exposure to healthcare, finance, or a start-up environment
  • A consummate team player who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working with others to hit inbox zero
  • Great written communicator: Love writing and talking about technical concepts to a wide range of audiences
  • Empathetic: Know how to make people smile no matter what the circumstances
  • Handles stress well: Conflict resolution skills and a personality that thrives in a fast paced environment
  • Culture contributor: Aligned with Gusto’s mission, self-aware and positive attitude
  • Self Starter: Organized and a strong problem solver
  • Reliable: Reference checks should reveal no attendance / tardiness patterns
  • Be located in (or willing to relocate to) Denver, Colorado
  • Ability to work in an expanding and changing environment (we are a startup!)

Job Details:

  • This is an hourly position, working 40 hours per week.
  • Eligible for overtime.
  • Start dates in June, July, or August 2019.

About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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