Customer Assessment Coordinator at CyberGRX, Inc.

| Greater Denver Area
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We are searching for Customer Assessment Coordinators! 

This team is growing so we have multiple openings!  

First off, what is CyberGRX 

CyberGRX provides enterprises and their third-party vendors with the most cost-effective and scalable approach to cyber risk management. Built on the market's first third-party cyber risk Exchange, CyberGRX combines both third-party vendors and enterprise organizations in one easy-to-navigate platform to streamline the risk assessment process. 63% of data breaches are linked to a third party and CyberGRX arms organizations with the data and advanced analytics so they can efficiently manage, monitor and mitigate risk in their partner ecosystems.  

What does an Assessment Coordinator do at CyberGRX 

Assessment Coordinators are the backbone of the CyberGRX Operations departmentAs an “AC,” you will be at the front lines of all interactions with third-party vendors. ACs use their top-notch communication and customer service skills to keep third parties happy, informed and steadily moving throughout the assessment completion process.   

What a day in the life looks like:

  • Communicate via email and phone with third parties and/or customers via Zendesk (customer service platform and ticketing system) 
  • Maintain regular contact with Tech Support to help troubleshoot platform issues in order to keep third parties rolling on their assessments 
  • You will own a diverse portfolio of 200+ assessments across several tiers and order types 
  • Collaborate with our Exchange Ops, Assessment Ops, Legal, Customer Experience, and Product teams to continuously evaluate and improve the assessment lifecycle, as well as ensure that data flows correctly through the system 
  • Respond to internal and external requests in a timely manner 
  • Audit and correct assessment-related information as needed 
  • You will become a subject matter expert to our third parties and explain with confidence our process, goals, and constraints 

What you bring to the table:

  • Experience in a professional customer service role working with multiple customers or vendors at a time 
  • Excellent verbal and written communication skills 
  • You are an optimistic team player who can function in a high-pressure environment 
  • You know how to follow an established process - yet you love to make suggestions on how that process can be enhanced and streamlined 
  • Ability to maintain confidential information 
  • You have an interest in risk assessment and cyber security 
  • Bonus points if you have familiarity with working in a ticketing system (i.e. Jira or Zendesk)  
  • You have the ability to work a flexible rotating schedule between the hours of 7am – 7pm  

 Why you want to work for CyberGRX: 

We offer a competitive base salary (commensurate with experience) plus incentive compensation. We have an incredible benefits package including: 

  • 100% Company paid medical/dental/vision for employees & generous company contribution for dependent health benefits  
  • 401(k) program, including employer match up to 3% of your base salary 
  • $100/month stipend to use for wellness and WFH expenses 
  • Open Time Off policy - Take the time you need! Recharging the batteries is encouraged. 
  • Equity – Acting like an owner is one of our Core Values 
  • Remote Friendly Work Environment *We are 100% remote for the time being, but are actively seeking new office space in the centrally located LoDo area in downtown Denver when Colorado guidelines permit a safe return to an office setting 
  • Relaxed dress code – We want you to be comfortable doing what you love, so hang your professional clothing up for another occasion. 
  • Free Eco Pass for local Denver employees – when we are back in the office. 
  • We are doing new and exciting things and have big plans for growth!

 

Annual Base Salary Range: $40,000-$45,000  

Annual Bonus Potential: 10% of your base salary 

Total Compensation Package (includes employer paid perks and benefits): $60,000 


We encourage you to apply if this role excites you - even if you think you may not have the exact skillset. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.   

CyberGRX does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

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Technology we use

  • Engineering
    • PythonLanguages
    • ReactLibraries
    • GraphQLLibraries
    • Node.jsFrameworks
    • Neo4jDatabases

Location

We're in LoDo between 16th and 17th streets. We're a short walk from Union Station and surrounded by great bars and restaurants.

An Insider's view of CyberGRX, Inc.

What’s the vibe like in the office?

It's a total blast! Everyone is super committed to what we are doing and genuinely loves being here. There's a buzz of energy and excitement in the air, and laughter around every corner. I wake up every morning looking forward to doing awesome work with people I consider friends. I've never felt so rewarded and appreciated.

Ben

People Operations Business Partner

What's the biggest problem your team is solving?

Odds are your personal information has been stolen. What’s crazy is that it’s probably not been stolen through the company that you shared your data with, but through that company’s third parties. Right now it's very difficult for companies to assess their third party risk, and that's why we're creating CyberGRX!

Alek

Manager, Engineering

How has your career grown since starting at the company?

My career has grown exponentially at CyberGRX. I interact daily with colleagues who are leaders in their industry. This guidance has been instrumental in shaping my confidence and presence in the cybersecurity community. Not only have I been supported in my passions, but encouraged to take risks I may not have pursued.

Caitlin

Manager, Assessment Operations

How do you empower your team to be more creative?

Simple...Trust. We hire creative, smart people here at CyberGRX, and I trust that they have the best interest of our company in mind. With that, my job is to empower teams to come up with creative ideas and then work with them to remove any obstacles as they explore and implement the best of those ideas.

Aaron

Head of Operations

How does the company support your career growth?

CyberGRX has been a significant element in the trajectory of my career growth. I joined this company as a means to transition into a tech role, and CyberGRX was right on board from the beginning. I was astounded at the level of support from the company and individual employees who leaned in and took a real interest in my education and growth.

Brianna

Security Analyst

What are CyberGRX, Inc. Perks + Benefits

CyberGRX, Inc. Benefits Overview

We offer free premium health care for all employees and dependents.

We also want you to take the time you need and offer an Open Time Off policy- work hard, do your job and take the time you need! This is on top of the company's 9 paid holidays.

We have a stocked kitchen filled with snacks, fruit, granola bars, etc. We have fresh coffee beans brought in weekly for fresh ground coffee. We have a keg with 2 types of beer on tap and fridges full of soda, juice, energy drinks, and adult beverages.

We have a very casual dress code. Hang that suit up for another occasion and come to work comfortable.

We offer supplemental insurance at deeply discounted rates, the opportunity to participate in an HSA and FSA as well as provide an Employee Assistance program for wellness in addition to a company sponsored 401k plan.

We provide a free Ecopass for all employees.

We cater lunches in once per week.

We want everyone to have a stake in the company therefore also offer generous equity for all employees to share in the success of CyberGRX.

We provide ample opportunities for company and team outings, including Lunch Roulette, Holiday parties, chili cook-offs, Summer picnic, and happy hours.

We strongly encourage professional development opportunities and set aside a pool for employees to request at their preference.

Also, bring your pup to work if you so please, we are dog friendly!

Culture
Volunteer in local community
We've partnered with The Women's Bean Project, conducted food drives, contributed to disaster relief, and others.
Partners with Nonprofits
We've partnered with The Women's Bean Project, conducted food drives, contributed to disaster relief, and others.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
CyberGRX's disability insurance benefit is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.
Dental Benefits
We cover insurance costs for both employees and dependents: the dental plan covers 100% of the cost of preventative care!
Vision Benefits
We cover insurance costs for both employees and dependents!
Health Insurance Benefits
100% company-paid for employees and dependents for a low-deductible PPO plan. We are in the 90th percentile for startups at our stage for the medical coverage we offer.
Life Insurance
Pet Insurance
Offered through our EAP
Wellness Programs
EAP including free counseling, addiction secession, and discounts for gyms and other wellness facilities in the Denver Metro area.
Onsite Gym
We have a small gym on our 3rd floor with access to showers in both the men and women's locker room.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Generous equity for all employees with refreshes each year.
Performance Bonus
2019 Company and Performance plan in the works!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
12 weeks paid for primary caregiver, 3 weeks paid for secondary caregiver.
Flexible Work Schedule
Work with your manager to determine the best schedule that works for you!
Remote Work Program
We have a dispersed staff- certain teams can hire remotely to not only find the best available talent but give flexibility and diversity to our staff!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Open Time Off- take what you need!
Paid Volunteer Time
We encourage employees to volunteer and give back- we also organize these events for the whole company.
Paid Holidays
9 paid Holidays.
Paid Sick Days
Open time off- take what you need including sick and mental health days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Ecopass for everyone!
Company Outings
Quarterly planned outing and regular sponsored happy hours and events. FRiday, FriYay's!
Game Room
Arcade games, ping pong, foosball, cornhole etc!
Stocked Kitchen
SNACKS GALORE, drinks, sodas, coffee, tea!
Some Meals Provided
Catered lunch once a week.
Happy Hours
Pet Friendly
Dog friendly!
Relocation Assistance
Case by case.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We have a pool set aside for requests from managers and employees.
Diversity Program
Currently building out our recruiting function through diversity and inclusion training, a cultural interview team comprised of various employees with different backgrounds and skill sets.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

All in all, CyberGRX is committed to making it easy for employees to get to work and not worry as much about the noise! Whether that's through free medical coverage or you forgot breakfast and need a cup of yogurt, we've got you covered! We want you to enjoy in the success of the company through our generous equity and have fun while you are here! It's a wonderfully well-rounded total benefits and perks package that we are really proud of and will be ever-evolving as we continue to scale!

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