Customer Advocate at Zen Planner

| Greater Denver Area
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Company Description

Zen Planner serves over 7,000 businesses in the boutique fitness, yoga, martial arts and affiliate gym space, providing business owners everything needed to run a successful gym, school or studio. Zen Planner was acquired by Daxko in 2017 and our best-in-class software is backed by a team of over 100 likeminded fitness fanatics, outdoors enthusiasts and techies. Zen Planner has received several recognitions for its incredible culture, including Outside Magazine’s Best Places to Work five years in a row, Top 100 Digital Companies in Colorado and Best and Brightest Companies to Work For, to name a few

Job Description

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business.

We are seeking an energized and talented Customer Advocate to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish.

Responsibilities

  • Become an expert Zen Planner user and stay on top of changes in each software release
  • Work as a consultative partner to your customer, building rapport, providing direction and communicating customer specific feedback via phone, email or chat
  • Identify, diagnose and resolve Zen Planner technical and usage issues
  • Prioritize issues and escalate actionable items to the development team
  • Validate reported issues using testing techniques and tools
  • Collaborate closely with team members to provide creative solutions to unique problems
  • Proactively reach out to clients to ensure optimal use of the Zen Planner software
  • Maintain established metrics while serving as a representative of our OHANA values
  • Manage incoming weekend support requests via email on a rotating basis
  • Strive to attain high customer satisfaction ratings consistently
  • Help develop, improve and implement Standard Operating Procedures
  • Work towards quarterly goals that contribute to professional success and/or that of the company
  • Some evening and weekend hours are required

Qualifications

  • Two or three years of demonstrated excellence in customer service
  • Genuine commitment to delivering a best-in-class service
  • Ability to work closely and effectively with others
  • Strong organization, time-management, and planning skills
  • Excellent verbal and written communication skills
  • Ability to multi-task, attention to detail

Salary

  • Starting salary is $37,000 with a monthly bonus and potential for promotion based on performance

Additional Experience Preferred

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software

Additional Information

We truly care for our team members, and this is reflected in our offices, benefits, and great perks. Some of our favorites include: 

  • Flexible paid time off 
  • Affordable health insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • 1 month sabbatical every 5 years
  • Casual work environment
  • Plenty of free food and caffeine

Zen Planner is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • BootstrapLibraries
    • webpackLibraries
    • SpringFrameworks
    • Spring BootFrameworks
    • Microsoft SQL ServerDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

You can find us on the hundreds of miles of nearby trails or enjoying lunch from one of the many fast-casual favorites on the lawn at Civic Green Park

An Insider's view of Zen Planner

What’s the vibe like in the office?

Pop into our office around 1:15 p.m. any given day and you’ll see team members coming back from their lunch fitness class, martial arts class, or a trail run. We live and breathe fitness, from Ironman athletes to folks just starting their journey. Most people who work at Zen Planner get fitter by being in an environment that normalizes fitness.

Cody Sunkel

Director of Sales

What does your typical day look like?

I typically start my day super early working out at a local CrossFit gym. The work day starts with a stand-up, collaborating with Product Managers, Developers & Designers to make sure we are solving the right problems for our customers. I spend my day doing user research, journey maps, prototyping, tests and tweaking UI. Every day is different.

Erika Bazo

Senior UX Designer

What does career growth look like on your team?

We’re growing so quickly and it’s creating a lot of opportunity for the team. We’re focused on defining new roles, hiring and training the team in order to launch into a new organization structure that will position Marketing in a whole new light within our company. My goals right now are to effectively scale through such rapid growth.

Kinnick McDonald

Sr. Director of Marketing

What is your vision for the company?

To make the world a healthier and happier place. We want to give fitness business owners everything they need to have the biggest impact they can on their communities. We believe that if we can better equip those who are most passionate about fitness, we can help fix what is broken about our society’s view of health and fitness.

Matt Share

Director of Product

How does the company support your career growth?

We believe in realizing the potential of each individual and team. We constantly grow by learning from each other and providing plenty of mentoring opportunities. We try new things and experiment to improve. We work with people in a variety of roles to grant us new perspectives. We embrace challenges as a tool to push ourselves to the next level.

Chad Kembel

Senior Engineering Manager

What are Zen Planner Perks + Benefits

Zen Planner Benefits Overview

Zen Planner has been recognized for providing team members with competitive benefits that celebrate its culture, promote health & wellness, and help team members achieve their goals. We make the world a healthier, happier place and it starts with helping our employees be healthier and happier!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Zen Planner has a culture committee that manages our fun office events from things like ice cream test tasting to our holiday parties.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zen Planner's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Company-paid long and short-term disability insurance provides 60% of your pre-disability earnings up to certain limits.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Zen Planner provides a wealthy health insurance plan through BCBS with options for PPO and HDHP. Company contributes to the cost of both plans for all levels of coverage.
Life Insurance
Zen Planner provides company-paid life insurance policies for $100,000 to all full-time team members.
Wellness Programs
Onsite Gym
Team workouts
The Zen Planner team gets together for group workouts, yoga and meditation sessions led by our certified team instructors at our on-site fitness/yoga studio.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Zen Planner's 401(k) retirement plan matches 50% of an employees contributions up to 7% of their annual base salary.
Company Equity
Company equity is available for some Senior Leadership positions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Up to 8 weeks of recovery leave at 100% of base pay to birth mothers. Up to 2 weeks of bonding time at 100% pay to new parents (including birth mothers) - adoption/surrogacy included.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Zen Planner offers flexible PTO with no accrual necessary.
Paid Volunteer Time
Sabbatical
Zen Planner offers full-time team members a 4-week paid sabbatical leave for every 5 years of service from the date of full-time hire.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Zen Planner employees share in a free team lunch on Friday.
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
Zen Planner has a stocked kitchen with healthy snacks, fruit, and organic coffee.
Some Meals Provided
Free weekly Friday lunches allow us to eat and hang out together. We also pass around the Kettlebell Award, a weekly peer-nominated recognition for doing great work.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
In an effort to promote team-member health and wellness, Zen Planner provides a monthly fitness reimbursement of up to $100 to all team members. All fitness facilities are eligible.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Time allotted for learning
Zen Planner sets aside time for growth and learning, connecting our team members to the tools to drive their career, both in technical function and leadership development.
Online course subscriptions available

Additional Perks + Benefits

Some of our favorite perks we enjoy include a dog-friendly office stocked with tons of free healthy snacks and organic coffee, a $100 monthly fitness reimbursement, free weekly lunches on Fridays, impact days where we volunteer for special projects in the community twice annually, and a paid 4-week paid sabbatical leave after 5 years of service, plus more!

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