Conga
Conga empowers businesses to modernize revenue generation and optimize commercial relationships.
Broomfield, CO

Customer Advocacy Manager [open to Broomfield, CO or Indianapolis, IN] at Conga

| Greater Denver Area
Sorry, this job was removed at 1:02 p.m. (MST) on Wednesday, March 18, 2020
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Company Description

Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 11,000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!

Job Description

As our Customer Advocacy Manager, your focus is to help make our customers wildly successful and highlight their success. You will have a tight pulse on our happiest of customers and have creative ideas for increasing our customer advocate base. You will get the chance to interact directly with our 11,000+ customers while also working closely with other internal customers such as product marketing, sales, customer success, product education, and onboarding. You will empower management and sales to use customer feedback and data to create and optimize customer programs, identify problems, and implement strategies to accelerate growth of retention and advocacy opportunities. 
 

Responsibilities:

  • Build and execute campaigns to drive retention, education, and advocacy, within our existing customer base.

  • Own the strategy, development, measurement, and execution of customer lifecycle journey campaigns including Pardot nurture tracks, direct mail milestone kits, and holiday gifts. 

  • Manage Conga’s customer advocacy program to mobilize and engage Conga customers throughout the year and during strategic events like Dreamforce and Conga Connect. 

  • Own Conga’s customer reference program to support identifying and matching customer advocates for requests such as sales references, analyst interviews, podcasts guests, webinar speakers, and event panelists 

  • Create programs to drive customer reviews and engagement on sites like G2, Salesforce AppExchange, and Capterra 

  • Collaborate with Product Education and Onboarding teams to provide customers with valuable content and resources to support them throughout their customer journey.

  • Work hand-in-hand with partner marketing team to drive customer education and advocacy through our partners

  • Support Conga’s Executive Advisory Board program strategy and execution

  • Contribute to a culture of innovation by finding new and better ways of doing things: identify, create, and employ innovative approaches to consolidating and distributing customer information. 

  • Other duties as assigned by the Director of Customer Marketing

Qualifications

  • 3+ years’ experience in creating and executing integrated campaigns for demand generation or customer programs

  • SaaS B2B marketing with a strong emphasis on customer programs or demand generation preferred

  • Embodies Conga core values of passion with a purpose, adapt to win, the desire for knowledge, and five-star value

  • Strong project management skills and ability to use data to guide decision-making and resource allocation 

  • Hard-working, self-starter with a willingness and eagerness to learn

  • Actively participates and collaborates with others across teams to achieve business goals

  • Desire to learn more about customer lifecycle marketing, advocacy marketing, demand generation, customer marketing, and/or campaign development

  • Organized, ambitious, and high-energy that can embrace and navigate a fast-paced, ever-shifting environment

  • Ownership mentality and proven ability to meet deadlines, work collaboratively with others, and ensure high quality deliverables

  • Strong written and oral communication skills

  • Problem solver who is proactive, analytical, and innovative - never satisfied with the status quo.

  • Experience with marketing tools including: Pardot, Salesforce, Salesloft or compatible tools required

  • Familiarity with marketing tools like Sendoso, Wrike, Influitive, and Vidyard are highly preferred 

  • Bachelor’s degree or equivalent work experience required

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
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What are Conga Perks + Benefits

Conga Benefits Overview

A global company with benefits and perks that support the unique needs of each Conganeer and their family. At Conga, we offer a competitive mix of benefits and perks that includes the basics (medical, dental and vision coverage) plus, for US-based colleagues, new fertility benefits, identity theft protection, and flexible time off. in addition to the many on-site perks offered in our offices.

Culture
Volunteer in local community
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to your charity and our CEO matches 50%.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include the Conga Brew Club, Conga Running Club, and Women's Network, to name a few.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
401(K) Matching
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within

An Insider's view of Conga

What are some social events your company does?

We hosted our first-ever virtual "Congapalooza" event in October '20. It was a 90-minute showcase of the many talented Conganeers we have around the world, featuring artists, dancers, musicians, short-film makers, and much more. The reaction was INSANE ("proud to be a Conganeer," "what a great global team"), so we're already planning our next one!

Bob

CFO

What projects are you most excited about?

There's literally always a new challenge on the horizon and each one has something to get excited about. Anything we build that we know will make customers really happy or projects that quietly and inconspicuously improve the performance of our product are particularly fulfilling.

Dani

Senior Software Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

How do you make yourself accessible to the rest of the team?

In addition to regular All Hands meetings, I host monthly round tables for 12-15 colleagues to meet with me to discuss anything on their minds. The full exec team also hosts quarterly Open Mic sessions, where people can ask any one of us a question. We also use Teams, where I have a dedicated channel for quick updates, and, for 1:1 feedback, email.

Noel

CEO & Culture Leader

What unique initiatives do you have that encourage innovation?

In our now virtual world, we continue to encourage innovation through events like Conga's Tech Summit (Aug 2020). It featured 37 sessions and 41 presenters, with a 99% positive attendee rating. Our Customer Experience team also hosted an Ideathon (Sep 2020), where people submitted and then pitched ideas for sustainable and transformative solutions.

Regina

VP, Software Engineering

Conga Careers In Broomfield, Colorado
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