Customer Admissions (Customer Service) at HomeAdvisor

| Greater Denver Area
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It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

 

The Customer Admissions Representative is responsible for completing the screening process on all new and existing professional accounts for HomeAdvisor.  This representative will also be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance to screening standards.

Responsibilities:

  • Accurate and efficient account review
  • Support SP Network integrity
  • Data processing
  • Policy compliance
  • Account compliance
  • Data protection
  • Provide Customer Service to our professional client base
  • Communicating and reflagging potential risks to the business relevant to job responsibilities   

Requirements:

  • Data processing experience is a must
  • Ability to multi-task a must
  • Strong Customer Service skills
  • Comfortable with Microsoft Office Excel and Word
  • 10 Key Skills preferred
  • Positive attitude a must
  • Adaptable to changes a must
  • Capable of communicating effectively with customers and management
  • Must be able to consistently work 40 hours/week
  • Must be able to work Tuesday through Saturday each week to start
  • Sales Consultant | Current Career Opportunities
  • High School Diploma or GED required.
  • Able to provide proof you are at least 21 years of age
  • Must be able to work Saturdays
  • Excellent verbal and written communication skills.

 

In addition, you'll need to be able to:

  • Work in a fast-paced, high-energy sales center environment without being distracted (music played throughout the day).
  • Sit or stand for an 8-hour shift.
  • Hear and talk on a phone head/handset for up to 8 hours per day.
  • Successfully pass a criminal background check.
  • Perform all essential job functions with or without reasonable accommodations.

Benefits:

  • Competitive salary, commission and bonus programs, plus paid training
  • Medical, Dental and Vision coverage
  • Paid time off, including sick, personal, vacation, and volunteer time
  • Retirement plan with company match (401K)
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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