What if the solutions you sold changed the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with extraordinary technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.
Job Type: Full-Time | Location: Denver, Remote
The CSM Learning & Enablement Manager is a functional position responsible for ensuring the global Customer Support post-sales organization is equipped with the content, resources, tools, training, and metrics necessary to effectively differentiate and support RingCentral products and services. The CSM Enablement Manager plays a critical strategic role in achieving this objective by leading the development of high-quality training and enablement solutions.
The successful candidate will have a solid understanding of training methodologies, adult learning principles, and passionate about creating effective training solutions for our CSM post-sales teams. This person will be responsible for maintaining existing content and will be challenged to design new and innovative enablement programs to drive adoption and improved customer experience. Enablement activities include designing and implementing adoption programs, customer engagement strategies, and escalation management techniques.sales training solutions that excite and delight our CSM professionals to meet post-sales goals and objectives. This person will coordinate with sales and technical enablement to continue to upskill the CSM population. Experience with enabling team activities based on system triggers is important for the role.
This position reports into the Director, Post-Sales Learning & Enablement.
Collaborate with the CSM stakeholders and managers to understand their needs for training and develop solutions in a timely fashion.
Manage the development of all learning content for post-sales training curriculum.
Assist with the delivery of our new hire sales training curriculum (FLIGHT SCHOOL) and continuously help to improve the program to increase the success of our CSM new hires, reducing the ramp to full productivity.
Manage the delivery of large-scale training efforts including instructor-led classroom (as law permits), instructor-led online and self-paced.
Collaborate and team with members from various departments within the Company to ensure that training content is relevant and effective for the CSM audience and their business needs.
Build and maintain solid cross-functional relationships.
Execute the development of education and training for CSM agents, working with product marketing, management, and other key SMEs to identify, develop and improve core training.
Develop, deploy and manage the organization's certification programs for CSMs.
Integrate sales methodology and content usage within the company's sales force automation application.
Stay informed on cutting-edge tools and technology that may be leveraged to improve post-sales productivity.
Attend and participate in regular Global Learning & Enablement meetings as required.
Minimum 3 years enablement experience focused on post-sales enablement
Degree not required
Experience supporting direct customer-facing post-sales organization required
Customer Support operations experience a plus
What we offer:
Base + Uncapped commission plan
Benefits – effective day one (Health, Dental, Vision)
RSUs (Restricted Stock Units), equity accumulation
Ramped Quota / Training with full commission potential
ESPP (Employee Stock Purchase Plan)
A phenomenal culture with an entrepreneurial approach
(10) Company Wide Holidays
Flexible PTO plan
Opportunities that accompany a high growth organization
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.