About The Team

This newly formed team is charged with reclaiming business that may have lost its way away from us. Scheme, strategize, and smile-and-dial our wayward customers back home with us!

What You'll Do

• Effectively communicate over the phone -- and Zoom! -- to understand needs of the customer (minimum 50 calls per day)
• Facilitate email-based conversations with the goal of resolving any issues the customers may have experienced to bring them back to Zoom
• Establish next steps to have a more in-depth conversation about how Zoom can help the customer
• Keep up-to-date notes for proper reporting and transfer of knowledge
• When necessary, document processes for scalable training

About You

• 2+ years experience in a SaaS environment
• Self-motivated to make phone calls and run email campaigns
• Ability perform qualitative and quantitative analysis of account data
• Sales and customer service experience a plus
• Must be detail-oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM, Outreach, Zendesk, and DOMO experience preferred
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
• BA/ BS or equivalent experience
• A proven track record of client satisfaction, team work, and cross functional collaboration

#LI-Remote

Colorado Salary Range or On Target Earnings:

Minimum:

$63,540.00 USD

Maximum :

$98,460.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram