Are you a thought leader in Customer Experience (CX) transformation with multiple CRM platform technology experience? We are seeking a high-caliber CRM/CX Engagement Director to join the team at Eventus Solutions Group. You will serve as the lead for complex CRM and CX projects that transform and optimize clients’ customer experience capabilities.

How you’ll make an impact:

Lead the operational, technical, and financial performance of CRM programs.
Lead business development for large CRM implementations.
Drive system and business transformations at Clients.
Serve as PMO lead with the primary responsibility for risk mitigation and release planning efforts.
Manage client relationships at key accounts across all Eventus business lines.
Developing execute new business and expanded product lines.
Act as an advisor to C-Suite and client stakeholders regarding operational, technical and financial performance.

Qualifications for success:

Large scale CRM program management delivery leadership experience including P&L and executive relationship management with Client Directors, VPs and CIOs.
Proven experience across one or more of the following technologies: Pega, Salesforce, MS Dynamics, or ServiceNow.
Experience effectively leading multi-disciplinary departments through critical thinking, problem solving, and judgment skills to execute against set contract objectives.
Experience in Contact Center transformation is a plus.
Experience in managing large teams of developers, business analysts and client resources.
Ability to creatively solve project issues and develop action plans to clear project blockers.
Ability to manage Kanban and Scrum agile project methodologies and adopt them to specific client environments/needs.
Experience creating Client communication and sales related deliverables and with MS PowerPoint, Excel and Word.
Master’s degree or MBA preferred.

Why you’ll love it here:

With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation’s fastest growing private companies. With Eventus you can expect:

· Entrepreneurial and collaborative environment

· Competitive total rewards program

· Comprehensive benefit plans

· Professional training opportunities

· Engaging and fun culture

· Big business ambition with small company values

· Opportunity to work with industry leading, talented peers

Applicants can expect to make between $165,000 to $205,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 20%.

Benefits

Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan with company matching. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.

Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts; HSA and FSA.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Rob Rutledge

CEO

Growth and Authenticity

Freedom to Grow

“We often see incredible growth and acceleration of people’s careers at Eventus,” said CEO Rob Rutledge. Due to the company’s size and focus, employees have the opportunity to engage in projects that stretch their abilities, whether due to client requests or an employee’s own interests. Rutledge and Eventus leaders pride themselves on being able to give employees the freedom to explore those interests in ways that will support client growth. “We operate on trust and the only way that is possible is from our incredibly talented and motivated employees,” he said.

Employees have the chance to both showcase their skills while engaging with a diverse scope of work to expand into new areas.

Kim Koeller

Senior Director – Strategic Consulting

Focus on Clients & Employees

Ensuring Team Performance and Individual Growth

“Our Consulting Practice is very focused on optimizing and transforming the customer experience for our clients while enabling employees to grow in their careers,” said Kim Koeller. “Ensuring a collaborative and facilitative work environment and promoting an atmosphere of mutual respect for clients and team members are also very important. Each person is accountable for their individual performance and contribution as well as being part of a collective team to help drive our clients’ overall success.” To aid in team members’ growth, Koeller explained that she helps her team leverage their existing skill sets to deliver optimal client outcomes while, at the same time, providing opportunities to build new talents to realize their potential.

Eventus has been and continues to be a flexible and supportive work environment which leverages the strengths and expertise of our team to meet career objectives with a ‘family-first’ attitude.

Gitu Chathaparampil

Senior Engineer

Company Culture

Building the right channels for remote innovation

Asked to describe Eventus’ culture in one word, Senior Engineer Gitu Chathaparampil offered three: “Welcoming, innovative, collaborative.” Though Chathaparampil came to Eventus skeptical about the hybrid culture, he has grown to love the geographic diversity of his team. “We build strong connections and collaborate as effectively as any in-house team,” Chathaparampil said. The senior engineer attributes the stellar cross-collaboration to solid communication: “Managers welcome new ideas at frequent sync ups — which are the perfect opportunity to bring challenges and innovations to the team.”

At Eventus, I enjoy the freedom I have to make my own decisions, the complete lack of micromanagement and the space to improvise and enhance solutions without any stress or interference.

What are Eventus Solutions Group Perks + Benefits

Eventus Solutions Group Benefits Overview

Our leadership team values each and every one of us and we invest in continued learning specific to our roles. We have fun and celebrate the team and our accomplishments throughout the year. We love what we do but we also enjoy spending time off with friends and family. Our generous PTO policy allows for just that and if it's not enough we can always enjoy extra time off without pay. At Eventus, we have a great holiday schedule which includes time off between the Christmas holiday and New Years. It's an extra week of time off, which is welcomed by all. Our benefits are competitive and provide team members with a variety of options to choose from.

Culture

Volunteer in local community

Open door policy

OKR operational model

Team based strategic planning

Flexible work schedule

Remote work program

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance