Conga
Conga helps businesses digitize their data and documents, improving their business practices.
Broomfield, CO

Consultant, Technical Support

| Greater Denver Area
Company Description

ABOUT CONGA

Our new company (Conga) was created on May 7, 2020 following the merger of Conga and Apttus. The combining of these two powerful companies creates a leader in mission critical business process solutions. The new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business - documents like quotes, contracts, and the processes that surround them - to achieve commercial excellence. 

With dual headquarters in Silicon Valley and Denver, Conga offers a competitive pay package, strong employee benefits, and a culture that is centered around our core values. Conga is a place where people from all backgrounds can contribute their unique skills and ideas, make an impact on our business and our customers, and give back to our communities.

For more information on the new Conga, please visit our newsroom at: https://conga.com/press-release/apttus-conga-form-new-technology-leader-to-digitally-tranform-commercial-operations

 Position Description:

The Consultant, Technical Support is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's Salesforce configuration and be able to communicate how to best leverage the Conga products with salesforce.com applications and services to address specific business needs. Responsibilities include demonstrating our products, gathering requirements, product configuration, technical support and maintaining accurate information in the internal applications.

Responsibilities:

●Strive to make every customer interaction a 5 of 5-star review on the Salesforce AppExchange

●Troubleshoot product and service related issues and escalate issues as appropriate on behalf of all customers

●Engage with customer business owners to support the customer success team and optimization of the application

●Provide proactive best practice guidance to the customer's project and management teams

●Advocate customer's priorities internally within Conga

●Leverage knowledge of Salesforce to provide world-class technical support, to assess needs and craft the appropriate solution to Conga customers

●Serve as an escalation point of contact for product and service issues

●Assistance with configuration of Conga software-as-a-service solutions to customers and partners to ensure 100% customer satisfaction and success

●Maintain accurate information in salesforce.com or any other application used to assist in the reporting and process management

Experience, Skills and Competencies:

●The ideal candidate genuinely enjoys interacting with others. The BusinessAnalyst is expected to be professional, self-motivated, proactive, results- oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical services.

●Bachelor’s Degree or equivalent experience

●Experience with Salesforce as a power user or administrator preferred, as a user or JR admin required

●Salesforce.com certifications plus

●Experience in a customer or account management position

●Expertise with Microsoft Word and Microsoft Excel

●Strong written and oral communication skills with proven ability to initiate and manage relationships via phone and email

●Ability to communicate complex technical topics with users at all levels of technical expertise

●Excellent listening skills to fully understand the customer needs and frustrations

●Analysis, troubleshooting, and problem solving expertise

●Ability to effectively prioritize and escalate customer issues

●Ability to adapt to rapidly changing environment and customer requirements

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
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What are Conga Perks + Benefits

Conga Benefits Overview

Pure innovation… with a free lunch.
We believe that our employees are our greatest asset. So, we've pulled together an amazing perks package to sweeten the deal. Hit the trails, ride the slopes, relax and enjoy yourself. Live your life.

Culture
Volunteer in local community
Conga has always believed in giving back to the community. We offer 24 hours of VTO as part of our package; our new hires volunteer during Base Camp, and every August we volunteer as a team globally.
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to your charity and our CEO matches 50%.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include Diversity, Equity and Inclusion; Conga Brew Club; Core Values; and our Conga Running Club to name a few.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is critical to the health of an organization. We launched phase 1 of our training in July 2019 and are in the process of building our roadmap for additional education.
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Yoga classes are held in our onsite yoga rooms every Wednesday at 4pm! Additionally, we have sponsored teams for races like the Iron Man; Fall Foliage Relay; Wild West Relay; and Boulder 10k.
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Conga matches 100% of your contribution to the charity that you have selected (up to $1,000 each calendar year). Matt Schiltz, our CEO, matches an additional 50% (up to $500 each calendar year).
Child Care & Parental Leave Benefits
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Our remote work program is managed by individual team leaders so that they can support their teams respectively.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Philanthropy is close to our roots. Because of that, it was important for us to build a generous compensation package that includes VTO. Our employees receive 24 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
A well-fed team is a happy team! We have a commercial-grade kitchen in Broomfield, with 6 stations where you can customize your meal, and give everyone $40 to use towards breakfast and lunch each week
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
A well-fed team is a happy team! We have a commercial-grade kitchen in Broomfield, with 6 stations where you can customize your meal, and give everyone $40 to use towards breakfast and lunch each week
Happy Hours
Parking
Pet Friendly
Furry Fridays are some of our favorite days of the month!
Recreational Clubs
Conga has sponsored softball and basketball teams as well as our Iron Man team.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage our team members to expand their knowledge and grow as professionals. To support this, we reimburse the cost of professional development opportunities on a case by case basis.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 mentoring and the topics of mentoring include career, leadership, project management, networking, negotiating, having difficult conversations, EQ and more.
Online course subscriptions available

An Insider's view of Conga

How does your team reward individual success?

Our team rewards individual success several ways but my favorite are the Core Value awards. They are awarded by peer nominations, and individuals are recognized for going above and beyond the call of duty by demonstrating and living a Conga Core Value. As a Core Value award winner, this recognition is one of the best feelings I've had in my career.

Mary

Executive Assistant to CMO

What projects are you most excited about?

There's literally always a new challenge on the horizon and each one has something to get excited about. Anything we build that we know will make customers really happy or projects that quietly and inconspicuously improve the performance of our product are particularly fulfilling.

Dani

Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

Conga Careers In Broomfield, Colorado
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Sr. DevOps Engineer

Conga
Greater Denver Area
3 days ago
+48
We are looking for a talented DevOps Engineer to join our team who will be responsible for supporting a highly available cloud platform which hosts a multitude of SaaS offerings. This role would be responsible for working with the development and security teams to build and improve upon existing infrastructure and architecture. We strive to deliver fully automated deployments across multiple integrated products and regions.

Customer Success Manager, Enterprise

Conga
Greater Denver Area
1 week ago
+48
The Customer Success Manager’s primary responsibilities are to take ownership of a portfolio of Conga's enterprise customers, commit to their success, and relentlessly work to remove barriers to adoption both within their organization and cross-functionally within Conga.

Territory Manager, Growth (West)

Conga
Greater Denver Area
1 week ago
+48
The Growth Territory Manager at Conga will guide prospective and existing customers through their evaluation of our growing solution set. This sales executive will design and execute new business, cross-sell and up-sell strategies to drive revenue within the territory mid commercial segment (customer size: 1-200). The Territory Manager will partner closely with Marketing and Customer Success to drive the growth and ensure the success of our customer base.

Territory Manager, Growth (East)

Conga
Greater Denver Area
1 week ago
+48
The Growth Territory Manager at Conga will guide prospective and existing customers through their evaluation of our growing solution set. This sales executive will design and execute new business, cross-sell and up-sell strategies to drive revenue within the territory mid commercial segment (customer size: 1-200). The Territory Manager will partner closely with Marketing and Customer Success to drive the growth and ensure the success of our customer base.

Territory Manager, Mid Commercial (West)

Conga
Greater Denver Area
1 week ago
+48
The Mid Commercial Territory Manager at Conga will guide prospective and existing customers through their evaluation of our growing solution set. This sales executive will design and execute new business, cross-sell and up-sell strategies to drive revenue within the territory mid commercial segment (customer size: 200-1,000). The Territory Manager will partner closely with Marketing and Customer Success to drive the growth and ensure the success of our customer base.

Territory Manager, General Commercial (East)

Conga
Greater Denver Area
2 weeks ago
+48
The Territory Manager at Conga will act as a consultant to prospective and existing customers through an evaluation of our growing solution set. They will be responsible for new logo acquisition as well as expanding our existing customer portfolio to drive revenue within the assigned territory of our general commercial segment (customer size 1,000-5,000 employees). This is an opportunity to be a change maker by influencing the market, the company and our customers on their digital transformation journey.

Consultant, Technical Support

Conga
Greater Denver Area
3 weeks ago
+48
The Consultant, Technical Support is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's Salesforce configuration and be able to communicate how to best leverage the Conga products with salesforce.com applications and services to address specific business needs. Responsibilities include demonstrating our products, gathering requirements, product configuration, technical support and maintaining accurate information in the internal applications.

Sr. Software Engineer (Front-End)

Conga
Greater Denver Area
3 weeks ago
+48
We are looking for a talented Senior Software Development Engineer to help us advance the suite of Conga products. This is a great opportunity for someone who is looking to use his or her expertise in development as a member of a dynamic team that designs, develops, tests, and maintains the Conga products. We want to hire unbelievably bright developers, who are a joy to work with, love to work with others, solve problems, listen well, and lead as appropriate. We believe in using the best tools for the task at hand so the ability and desire to learn new programming languages and technologies is a must. All of this adds up to an exciting, challenging, and always interesting place to work, where hard problems are found and solved every day.

Sr. Product Marketing Manager

Conga
Greater Denver Area
3 weeks ago
+48
Conga is looking for a Senior Product Marketing Manager to guide our product strategy and tell our story to the marketplace. Reporting to the VP of Product Marketing, you will research the Data/Digital Process Automation and Workflow/Approvals markets, anticipate market trends, be the expert on our ideal buyer persona and guide our product strategy through our next phase of growth. You will also articulate a clear, consistent, and creative value proposition for our target markets, while acting as the linchpin between our sales and product teams.