Computer Operator II/Data Center Technician I (Night shift)

| Greater Denver Area
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Job Description:

At present, we have an exciting opportunity for a Computer Operator II/Data Center Technician I on the Computer Operations team.

Your primary responsibilities are monitoring and operational tasks of critical applications running on a variety of IT systems in a high availability, 24x7x365 Data Center.  In this capacity, you will address issues and escalate when appropriate; seek guidance from the lead and supervisors when necessary and take responsibility for assigned activities in accordance with application/analytics monitoring. 

Beyond the primary role, you will be responsible for the installation of data center infrastructure materials including: racks and cabinets w/grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels, and any other materials necessary for data center operations.

You will perform daily walk-throughs in the data center and associated spaces to check for alarms in data center equipment including: HVAC systems, power distribution systems, fire detection and suppression systems, access control and security systems, servers, network equipment and any other devices installed and in operation.

What You'll Be Doing:

  • With minimal guidance, possess the ability to operate the various systems within the Data Center.
  • Possess superior customer services soft skills in addition to the ability to assume ownership of the quality customer service experience.
  • Successfully interpret instructions provided within a trouble ticketing system.
  • Ability to work as a member of a small team taking direction from more senior members as needed.
  • Using tools provided, monitor all processing that occurs during the shift.
  • Perform restarts of failed jobs using basic skills.
  • Ensures that systems are up, running and available.
  • Escalates to Lead and or Shift Supervisor any issues that may impact system availability.
  • Overtime and working over holidays/weekends as scheduled is a requirement as part of the position.
  • Rack and stack equipment which include servers, network, routers and storage gear.
  • Swap out failed hardware as in (power supplies, network cards, memory sticks, disk drives).
  • Respond to customer remote hands requests and automated monitoring alerts
  • Maintain established inventory controls
  • Update and maintain documentation
  • Provide 24x7 on-call support as required.

What You'll Need:

  • Has developed specialized skills or is multi-skilled through job-related training and on-the-job experience.
  • Ability to run fiber and copper network cabling according to industry practices and company standards
  • Able to stand and walk for a full 8 hour shift
  • Able to lift up to 50 pounds continuously
  • Ability to safely load, transfer, and unload pallets and skids.
  • Ability to safely use material handling tools and equipment.
  • Physical functions required to perform this job include lifting, pushing, pulling, bending, transporting, sorting, piling and stacking.  Activities are routine and repetitive in nature.
  • Has experience with automated job scheduling products.
  • Strong communication skills both written and oral.
  • Completes work with a limited degree of supervision.
  • Identifies key issues and patterns from partial/conflicting data.
  • Takes a broad perspective to problems and spots new, less obvious solutions.
  • High school graduate or two-year degree with three to five years of experience.

Preferred Skills:

  • Two years server/raised floor experience, network, and systems experience, including knowledge of TCP/IP, DNS, SSH, SNMP.
  • Copper/fiber optic terminating experience.
  • Ability to work effectively with Excel, Word, Visio and similar online tools
  • General knowledge of telecommunications technologies, systems, and circuits.
  • General knowledge of HVAC & electrical distribution systems, UPSes, and generators.
  • General knowledge of common network protocols, physical network topologies, the OSI model.
  • Network+, A+, or Security+ Cert preferred, ITIL Foundation III

What's In It For You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package (http://benefits.arrow.com)

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Paid Time Off
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Growth Opportunities
  • Short-Term/Long-Term Disability Insurance
  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Café with Catering Option for Busy Lifestyles
  • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
  • Bike Racks
  • And more!

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • SnowflakeDatabases
    • SQLiteDatabases
    • SitecoreCMS
    • SalesforceCRM
    • Movable InkEmail
    • Oracle EloquaLead Gen

Location

Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!

Stephen

Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.

Lia

Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.

Kristen

Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.

Michelle

Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.

Taylor

Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. We want our employees to thrive physically, emotionally, financially, and socially. We offer various programs which help you build your wellbeing and health.

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Talent Growth Opportunities
•Casual Work Environment

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
At Arrow, we embrace inclusion and diversity as catalysts for innovation and we are fully committed to equal opportunities for all.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Onsite office parking
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

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