Community Support Specialist
Community Support Specialist
Job Type: Full Time
Location: Denver, CO
Department: Global Solutions and Services
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!
Job Description
You will have fun with this one… We are looking for creative, collaborative, outgoing individuals that thrive in a fast-paced, cutting-edge environment. At RingCentral, we are building a culture of engagement and user adoption that supports an optimized product and service experience regardless of how our customers choose to interact. The Community Support Specialist is RingCentral’s brand evangelist responsible for our social media presence and community of experts. This role is key to support RingCentral’s continued rapid growth as the cloud business communications market leader by blazing new trails in the online space connecting happy customers with our world class services and solutions.
Responsibilities
This role is responsible for overseeing, interacting, and empowering our customers across the web self-service environment. Meeting our users where they collaborate as a representative of RingCentral to encourage constructive dialogue, knowledge sharing and innovative solutions will help to build customer loyalty and drive the Net Promoter Score (NPS) of our brand. Your job will be equal parts thought leader, educator, social coordinator, and change manager. Our product marketing, operations, business services and support teams will all have your back in this high-visibility role supporting you as the face and voice of RingCentral on the web.
Excellent communication skills should include your ability to be instinctive, investigate and comprehend situations, demonstrate empathy, surround yourself with experts, and ultimately create amazing experiences for our customers. Your audience will include current and prospective RingCentral customers in a variety of open forums whose delight will hinge on your savvy approach, cohesive solutions, and on a more human level, your well-placed snarky, yet confident personality.
With this great power comes the opportunity to innovate new user adoption strategies, be the focal point for driving initiatives both internal to employees and externally to our customers, and ultimately share in the success of our web self-service program. You should have a tactical mindset and be highly organized to manage deliverables in a timely, high quality manner. And of course, you must possess a passion for customer experience and success.
Qualifications & Skills
- Be social
- Reach out, develop and maintain strong relationships with the existing RingCentral community (forums, blogs, Facebook, Twitter, etc.)
- Assist Community & Social Media Manager in a variety projects in Customer Care arena aiding in the rollout and adoption of new projects
- Maintain and optimize all Technical support aspects of social (Facebook, Twitter), search, content.
- Instinct for the human condition; quickly assess and understand what makes people tick
- Strong interpersonal skills, ability to convey and relate ideas to others
- Recruit influences and evangelists from the RingCentral communities – both internal and external – to help present different views of the product to our customers
- Excellent customer service orientation
- Clear and effective communication skills, both verbal and written
- Strong initiative and creativity applied through technology
- Ability to learn and adapt quickly
- Vibrant and energetic attitude, willingness to perform and get things done