Community Success Specialist

| Greater Denver Area
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Amenify is a rapidly growing real-estate technology platform that connects multifamily properties and their residents with a best-in-class network of service providers and experiences. We are institutionally backed by some of the biggest property management groups in the country.

We're looking for a full time Community Success Specialist in our Denver office. You would be working within our operations team to provide exceptional service to residents and service providers.

 

Why Join Us?

Responsibilities

  • Passionately support Amenify's commitment to creating an outstanding experience for residents and service providers.
  • Act as the liaison between customers and service providers throughout the booking process.
  • Resolve inquiries and requests through various channels such as phone, email, text, and chat.
  • Express empathy for each customer as you work to understand and resolve issues in a timely manner.
  • Analyze customer feedback and provide recommendations for on-going initiatives or improvements to existing processes. 
  • Reduce cancellations by solving problems and offering solutions to customers experiencing any issues.
  • Work cross-functionally with other departments to achieve common goals
  • Assist Operations Team with projects beyond customer support, as needed.

 

Requirements/Skills

  • Excellent verbal and written communication skills
  • Critical thinker and a willingness to problem-solve
  • Bachelor’s degree and minimum one year related work experience
  • Must be friendly, professional, and committed to creating long-term relationships with our customers
  • A team player who performs well independently
  • Ability to multitask, take direction and execute with precision
  • Must be a confident, adaptable self-starter who thrives in a fast-paced environment
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Location

1627 Vine St, Denver, CO 80206

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