Community Success Specialist
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Amenify is a rapidly growing real-estate technology platform that connects multifamily properties and their residents with a best-in-class network of service providers and experiences. We are institutionally backed by some of the biggest property management groups in the country.
We're looking for a full time Community Success Specialist in our Denver office. You would be working within our operations team to provide exceptional service to residents and service providers.
Why Join Us?
- Great perks and benefits (see full list at http://www.amenify.com/careers/)
- Numerous career development opportunities
- Make a difference and impact
Responsibilities
- Passionately support Amenify's commitment to creating an outstanding experience for residents and service providers.
- Act as the liaison between customers and service providers throughout the booking process.
- Resolve inquiries and requests through various channels such as phone, email, text, and chat.
- Express empathy for each customer as you work to understand and resolve issues in a timely manner.
- Analyze customer feedback and provide recommendations for on-going initiatives or improvements to existing processes.
- Reduce cancellations by solving problems and offering solutions to customers experiencing any issues.
- Work cross-functionally with other departments to achieve common goals
- Assist Operations Team with projects beyond customer support, as needed.
Requirements/Skills
- Excellent verbal and written communication skills
- Critical thinker and a willingness to problem-solve
- Bachelor’s degree and minimum one year related work experience
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in a fast-paced environment
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