Community Specialist at Ontra (Remote)

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Where we work

Ontra’s hybrid workplace allows for employees to choose their own adventure: remote, in-office, or a blend of both!

Available remote locations: United States (CA, CO, CT, FL, GA, IL, MA, MN, NC, NJ, NV, NY, OR, PA, TN, TX, UT, VA, WA), Hong Kong, Singapore, United Kingdom.

Current offices: London, Los Angeles, New York City, San Francisco.

Please note that we currently hire exclusively in the remote and office locations listed above and select jobs may have more specific location requirements.

About the opportunity

Ontra is seeking a Community Specialist to join our growing Legal Partnerships team! The role is a great opportunity for those looking to improve our lawyer network user experience and foster community through organizing and optimizing user feedback and data on a global scale. 

If you are keen to improve processes, enjoy making data-driven decisions, and value organizational excellence, we’d love to get to know you!

The Legal Community Specialist will report directly to the Legal Community Manager, and location is flexible.*

What you’ll do

  • Identify and build process improvements to our feedback structure through one central database. Build, maintain, and continuously improve this database as the legal community continues to grow. 
  • Create and manage an organized database of lawyer profiles by integrating existing data currently housed within multiple sources to one universal database. 
  • Ensure platform compliance from our legal partners, updating and drafting legal partner communication and content for our Help Center, and organize lawyer feedback. 

What you’ll bring

  • Experience: 1-2 years of professional experience, preferably in the legal, technology, or financial services industries.
  • Education: bachelor’s degree preferred.
  • Detail-oriented: flawless attention to detail; can spot a typo from a mile away.
  • Efficient and analytical: knows how to effectively manage and prioritize information, tasks, and individual work; makes smart, data-driven decisions.
  • Interpersonal communication skills: polished, professional business communicator, both written and verbal; your high EQ allows you to work effectively with a diverse group of individuals.
  • Organizational excellence: experience navigating complex or matrixed organizations. You operate easily in a fast-paced, rapidly-changing environment and can identify issues quickly and propose solutions autonomously.

About Ontra

Ontra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. Learn more at www.ontra.ai.

Our benefits

  • Competitive salary
  • Opportunity to participate in one of Ontra’s unit-based compensation programs 
  • Medical, dental, and vision insurance base plans at no additional cost
  • Employer-sponsored retirement plans
  • Hybrid/remote work flexibility & WFH budget (equivalent of $1K USD)
  • Annual professional development stipend (equivalent of $2K USD)
  • 4 months of parental leave (52 weeks for UK employees)
  • Unlimited vacation
  • Twice-weekly lunch perk
  • And much more!

Inclusivity

Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

*Note on Pay Transparency: Ontra provides an estimate of the compensation for roles that may be hired in Colorado as required by state regulations. Compensation for locations other than Colorado may vary based on (a) location, as Ontra factors in specific location when benchmarking compensation for most roles; (b) individual candidate qualifications; and (c) individual candidate experience. Additionally, Ontra leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available.

Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.

Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • PandasLibraries
    • SpacyLibraries
    • Scikit-learnLibraries
    • NumpyLibraries
    • PandocLibraries
    • TesseractLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PytorchFrameworks
    • KerasFrameworks
    • DaskFrameworks
    • TornadoFrameworks
    • JupyterFrameworks
    • SnowflakeDatabases
    • SegmentAnalytics
    • SketchDesign
    • FigmaDesign
    • NetlifyDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • LeanDataCRM
    • KlipfolioCRM
    • BizibleCRM
    • MailChimpEmail
    • MandrillEmail
    • G-suiteEmail
    • LitmusEmail
    • UnbounceEmail
    • MarketoLead Gen
    • OutreachLead Gen
    • DriftLead Gen
    • On24Lead Gen
    • SendosoLead Gen
    • GongLead Gen
    • Google AdsLead Gen

Location

Colorado, CO

An Insider's view of Ontra

How would you describe the company’s work-life balance?

Everyone is trusted to take time off throughout the year when they want to, and they actually do take time off. I also have my Slack notifications turned off every night, on weekends, and on PTO. We’re all about finding ways to achieve ambitious goals with sustainable and healthy day-to-day processes.

Robyn

User Experience Designer

What does your typical day look like?

I spend most of my time with our customers to understand the tech-enabled legal processes currently in place and offer recommendations on products and services that will support their continued success. I work across the organization from partnering with our attorney partners- to collaborating with the Product team to improve and scale our process.

Josh

Managing Director, Account Management

How has your career grown since starting at the company?

Ontra has been great for the growth of my career. I’ve learned a ton getting to work alongside brilliant and collaborative engineers who take the time to investigate and explain the technical details of what we’re building. That’s given me the knowledge to lead the development of new features and take on a new role as a Lead Engineer!

Erich

Lead Software Engineer

What are Ontra Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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