Commercial Customer Success Manager

| Greater Denver Area
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Who are we?

At Marketo, we are creating the world's leading engagement platform that empowers marketers to deliver the authentic experiences customers desire at scale. Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the Marketer successful. We hire dynamic, passionate, and innovative individuals who thrive in fast paced environments.

The Opportunity

Marketo is looking for a Commercial Customer Success Manager. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a world class Customer Success team! We are looking for a fresh and innovative customer success manager who is self-motivated, highly driven and experienced in Account Management and Customer Success!

This role sits in our Denver office and reports to the Director, Customer Success.
What will you do?

  • Actively manage the success of a portfolio of assigned Marketo customers.
  • Be responsible for retention, development, and up-selling of focused accounts.
  • Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during escalations to drive rapid resolution
  • Close renewal business on a monthly basis, meeting or exceeding your quarterly quota.
  • Establish and grow relationships with executive sponsors and decision makers.
  • Become familiar with the Marketo platform.

Is this you?

  • You have 3+ years of customer success or sales experience from a high-tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
  • You have experience developing strategies on assigned accounts to fully leverage technology solutions.
  • You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
  • You know how to build trusted relationships with executive sponsors and end users.
  • Experience running a full sales cycle
  • Strong written and verbal communications

Why Team Purple?

  • Marketo creates a culture that is customer obsessed, radically transparent, and boldly accountable
  • We've been ranked consistently as a top place to work with local business journals, Inc., Great Places to Work, and others
  • We offer competitive pay and great benefits including health, dental, vision, and 401k
  • Other perks include discounted gym membership and commuter benefits, tuition reimbursement, fully stocked kitchens, time off for community service, and more
  • Our growing Denver office is in the heart of downtown featuring a spectacular view of the city and mountains and is centrally located for easy commuting

Marketo is an equal opportunity employer.

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Location

Our new office is in the Denver City Center near plenty of shops and restaurants. We also have amazing views of the Rocky Mountains from our windows.

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