Commercial Customer Success Manager
Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a world class Customer Success team! We are looking for a fresh and innovative customer success manager who is self-motivated, highly driven and experienced in Account Management and Customer Success!
- Actively manage the success of a portfolio of assigned Marketo customers.
- Will be responsible for retention, development, and up-selling of focused accounts.
- Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during escalations to drive rapid resolution
- Close renewal business on a monthly basis, meeting or exceeding your quarterly quota.
- Establish and grow relationships with executive sponsors and decision makers.
- Become familiar with the Marketo platform.
- You have 3+ years of customer success or sales experience from a high-tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
- You have experience developing strategies on assigned accounts to fully leverage technology solutions.
- You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
- You know how to build trusted relationships with executive sponsors and end users.
- Experience running a full sales cycle
- Strong written and verbal communications
Marketo is an equal opportunity employer.