We believe happy employees are productive employees, that’s why we offer a great working environment, room for advancement and a hearty benefits package. From learning and development and commuter stipends, to a competitive salary, equity, and health benefits, we’ve got you covered! That being said; have you heard about what we're doing?! Our mission is what really motivates us to come to work each day:

• Funding Circle is the world’s leading lending platform focused exclusively on small businesses
• We're supporting small business, the engine of economic growth
• We're helping facilitate higher yields for investors and lower interest rates for borrowers
• We can fund loans extremely quickly, all online by combining cutting edge technology with industry-leading risk management models

Our Values

• THINK SMART: Challenge assumptions, seek insights and make informed decisions. Everyone has a voice, so be ambitious.
• MAKE IT HAPPEN: Be courageous and take ownership. Take small steps fast and commit to seeing it through.
• BE OPEN: Transparency and integrity build trust. Treat everybody with respect and be honest with each other.
• STAND TOGETHER: Listen, understand and support each other. Win or lose as one.
• LIVE THE ADVENTURE: Bring your passion with you every morning and have fun.

The perks

• Competitive salary and true ownership in the business through company equity plan
• Unlimited vacation and flexible working hours
• Full health benefits insurance package, 401(k), and subsidized gym membership
• Fully-stocked kitchens with free drinks and snacks
• Regular social events, team bonding, employee-lead volunteer days, and club activities (such as Women@FC, Running Club, Culture Club, and more)
• Opportunities to learn, develop, and grow your career through global programs, team/functional training, and an annual flexible personal development benefit
• Denver, CO location within walking distance of public transit (bus and light rail)

Description

We are seeking an experienced Collection Specialist to join our Servicing & Collections team in Downtown Denver, CO. You will be responsible for contacting customers with delinquent accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. He/She will be part of an innovative SCR team developing best practices & processes.

As a Collections Specialist you will:

• Review status of delinquent accounts and initiate action, which would include notifying customers of delinquent status based on due date, prepare correspondence for special handling, and skip tracing
• Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts
• Follow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors
• Negotiate and process ACH payments, while setting up payment plans to bring accounts current 

Qualifications

• Excellent Customer Service/Satisfaction skills
• 1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environment
• Ability to quickly identify issues, and has worked in an established framework, and escalate quickly to supervisor
• Deadline oriented self-starter with the ability to work independently and interact directly with a wide variety of stakeholders
• Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work
• Identifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.