Coach Match Assistant
DESCRIPTION
Come join a team of people passionate about helping athletes and coaches achieve their best!
As Coach Match Assistant, you will support coaches and athletes participating in the Coach Match program through our app, TrainingPeaks. TrainingPeaks is a platform for coaches and athletes to connect, train, and achieve goals. We also partner with organizations such as IRONMAN, Tour de France, and USA Triathlon to help participating athletes reach success.
Coach Match is a service within TrainingPeaks which helps athletes connect with certified coaches who suit their training needs. Athletes complete a simple questionnaire and our Coach Match team assists in the pairing process. As Coach Match Assistant you will track program members' training hours and invoice coaches to assure that they are paid accurately and on time.
This is a seasonal remote role with the expectation that you will work 15-20 hours per week through June, with hours changing to full time in the summer months (July through September) and then back to part time in the fall (October through December).
As Coach Match Assistant, you will:
- Correspond with athletes and coaches via email to provide customer support, send invoices, and assist in the on-boarding process
- Manage payment subscriptions and cancellations
- Utilize Google Sheets to run reports and process invoices to ensure coaches are paid accurately and on time
- Assist in the coach matching process if needed
- Other miscellaneous administrative duties
Strengths we're looking for:
- Communication: Ability to communicate effectively with our athlete and coach customer base through both phone and email
- Microsoft Excel/Google Sheets: Possess basic Microsoft Excel and/or Google Sheets skills (e.g. utilize basic formulas to perform calculations, produce lists, and organize data)
- Efficiency: Ability to consistently meet invoice deadlines and to respond to customer inquiries in a timely manner
- Attention to detail: Confidently handle customer information in an organized and efficient manner to ensure invoices are produced accurately and on time
- Positive Attitude: Possess a can-do, will-do attitude and the desire to function as a team-player
- A high school diploma or equivalent
Ideally, you will also have:
- Experience using TrainingPeaks and/or endurance sports experience
- An associate's or bachelor's degree in any field
BENEFITS
Benefits and Perks Include:
- Stocked kitchen with snacks and drinks
- Dog-friendly office
- Music Studio for all to practice, jam, and record
- On-site workout area access: treadmill, bike trainers, rowers, and full weightlifting gym with CrossFit equipment, with changing rooms and showers and towel service
- Corporate discounts on gym memberships and top-brand gear
- Beautiful North East Boulder, CO location
- Flexible work schedule in a culture of trust