Coach Match Assistant

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DESCRIPTION

Come join a team of people passionate about helping athletes and coaches achieve their best!

As Coach Match Assistant, you will support coaches and athletes participating in the Coach Match program through our app, TrainingPeaks. TrainingPeaks is a platform for coaches and athletes to connect, train, and achieve goals. We also partner with organizations such as IRONMANTour de France, and USA Triathlon to help participating athletes reach success.

Coach Match is a service within TrainingPeaks which helps athletes connect with certified coaches who suit their training needs. Athletes complete a simple questionnaire and our Coach Match team assists in the pairing process. As Coach Match Assistant you will track program members' training hours and invoice coaches to assure that they are paid accurately and on time.

This is a seasonal remote role with the expectation that you will work 15-20 hours per week through June, with hours changing to full time in the summer months (July through September) and then back to part time in the fall (October through December).

As Coach Match Assistant, you will:

  • Correspond with athletes and coaches via email to provide customer support, send invoices, and assist in the on-boarding process
  • Manage payment subscriptions and cancellations
  • Utilize Google Sheets to run reports and process invoices to ensure coaches are paid accurately and on time
  • Assist in the coach matching process if needed
  • Other miscellaneous administrative duties

Strengths we're looking for:

  • Communication: Ability to communicate effectively with our athlete and coach customer base through both phone and email
  • Microsoft Excel/Google Sheets: Possess basic Microsoft Excel and/or Google Sheets skills (e.g. utilize basic formulas to perform calculations, produce lists, and organize data)
  • Efficiency: Ability to consistently meet invoice deadlines and to respond to customer inquiries in a timely manner
  • Attention to detail: Confidently handle customer information in an organized and efficient manner to ensure invoices are produced accurately and on time
  • Positive Attitude: Possess a can-do, will-do attitude and the desire to function as a team-player
  • A high school diploma or equivalent

Ideally, you will also have:

  • Experience using TrainingPeaks and/or endurance sports experience
  • An associate's or bachelor's degree in any field

BENEFITS

Benefits and Perks Include:

  • Stocked kitchen with snacks and drinks
  • Dog-friendly office
  • Music Studio for all to practice, jam, and record
  • On-site workout area access: treadmill, bike trainers, rowers, and full weightlifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
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    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
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    • ReactLibraries
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    • Twitter BootstrapLibraries
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    • Backbone.jsFrameworks
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    • BalsamiqDesign
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    • AsanaManagement
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    • Target ProcessManagement
    • WordpressCMS
    • HubSpotCRM
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    • ZendeskCRM
    • MandrillEmail
    • IterableEmail

Location

Our newly opened Louisville, CO office is located near Highway 36 and McCaslin Blvd. This convenient location allows easy access whether you're commuting from Denver, Boulder, or Northern CO. The area boasts great restaurant and shopping options, as well as miles of trails to get out and explore!

An Insider's view of TrainingPeaks (A Peaksware Company)

What’s the vibe like in the office?

Many companies have their principles hanging on the wall, never to use them in practice. I'm proud to work for a company that lives their principles, consistently using them to make decisions for the customer, employee and business.

Tony

Product Manager

What's the biggest problem your team is solving?

Product management is a messy job. I’ve learned that there’s always going to be some doubt in the back of my mind, and I can use that doubt to fuel me to continue to learn, ask questions and work more closely with my team, rather than letting it cripple me.

Liz

Product Manager

How does the company support your career growth?

One of our top values is to provide employees with the opportunities & tools to help them grow. Regular check-ins on personal growth, opportunities to learn about other positions within the company & resources to help each employee move in the direction they are most interested in, are a few examples of the dedication to supporting longterm growth.

Justin

VP, Customer Team

How do you make yourself accessible to the rest of the team?

Peaksware's culture of collaboration and flex-first orientation allows me to seamlessly serve the needs of my team by being in office for team accountability and accessible through tech means. The balance of in-person connection and multimodal communication makes for strong team engagement

Ashok

Engineering Manager

What are TrainingPeaks (A Peaksware Company) Perks + Benefits

TrainingPeaks (A Peaksware Company) Benefits Overview

We are proud to offer a well-rounded, comprehensive benefits package with fun perks to boot like an onsite gym, onsite music studio, quarterly events, and more.

Culture
Volunteer in local community
We partner with Adopt-A-County Road in Boulder, CO where we maintain a stretch of road by doing organized clean-ups twice a year.
Partners with nonprofits
We partner with Community FoodShare as well as the Longmont Humane society to help raise money around the holidays.
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Peaksware's Flexible First Program allows employees to choose from 3 flexible work strategies (RemoteFlex, HomeFlex, and OfficeFlex), based on which strategy best supports the way you like to work.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Instead of watching a video, Peaksware hosts live trainings with subject matter experts on topics such as Unconscious Bias. It's a great way to learn and engage with your colleagues!
Hiring practices that promote diversity
Peaksware's Talent Acquisition has invested time & money learning best practices about diversity sourcing and hiring to meet our team's needs. 2 members are Certified Diversity Sourcing Professionals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
To help employees cover any deductibles, copays & out of pocket medical, dental, or vision expenses, employees are able to set aside pre-tax contributions of up to $2,850 annually (for CY 2022).
Disability insurance
Peaksware's disability insurance benefit is 60% of base monthly salary up to a $7,500 maximum monthly payout. Employees can opt into Short-Term and/or Long-Term insurance options to suite their needs.
Dental insurance
Peaksware utilizes Guardian as the plan administrator and network provider for our dental plans. There are two types of coverage available, the Value and NAP option.
Vision insurance
Peaksware utilizes Guardian as the plan administrator with two network options. Employees can choose either the Vision Service Plan (VSP) or Davis Network. You have the freedom to choose any provider.
Health insurance
If you are an active, regular full-time or part-time employee scheduled to work a minimum of 24 hours per week, you are eligible to enroll in the Company's benefit programs.
Life insurance
For your peace of mind, Peaksware provides Basic Life and AD&D insurance through Guardian for all benefits-eligible employees at no cost. Voluntary insurance is available for purchase at minimal cost.
Pet insurance
Peaksware offers Pet Insurance through Nationwide. Employees are able to choose from three levels of coverage with My Pet Protection so you can choose the level of coverage that fits your needs.
Wellness programs
Peaksware offers additional voluntary benefits such as Accident Insurance, Critical Illness Insurance, and Hospital Indemnity. We also offer Teledoc so you can get well with virtual care options.
Team workouts
Mental health benefits
Peaksware offers an Employee Assistance Program. The Guardian WorkLifeMatters EAP provides you and your family members with confidential, personal, and web-based support on a wide variety of topics.
Financial & Retirement
401(K)
The Peaksware 401(k), plan administered by Empower, offers both traditional & Roth investment options which are deducted from paychecks either on a pre- or post-tax basis, up to the annual IRS limit.
401(K) matching
Peaksware will match payroll contributions up to 5%.
Performance bonus
Our compensation philosophy aims to create fair and competitive salary ranges across all brands. Our rewards program seeks to incentivize high performing individuals who have grown within their role.
Child Care & Parental Leave Benefits
Generous parental leave
We provide 4 weeks of parental leave for primary and secondary caretakers.
Family medical leave
We provide up to 12 weeks of unpaid, job-protected leave to eligible employees.
Company sponsored family events
Peaksware's annual holiday party includes spouses and partners to celebrate with employees.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
We host annual outings, including our holiday parties, summer family picnics, and onsite field day. What can we say...we have a lot of fun together, both in and out of the office!
Free snacks and drinks
Healthy (and less healthy) snacks can always be found in any of our kitchen areas.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Our Louisville-based offers ample parking for all employees.
Recreational clubs
Peaksware sponsors a coed softball league each summer.
Relocation assistance
Dependent upon the role and level, we offer varying amounts of financial assistance to new hires relocating to the area to cover moving and travel expenses, along with sharing local housing referrals.
Onsite gym
Professional Development Benefits
Job training & conferences
In addition to company-provided learning and development opportunities, the business also invests in job-specific training opportunities that heighten an employee's understanding in their role.
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

Not only do you contribute daily to making incredible products for end-users, but you can use them for free yourself; employees have access to free accounts from all of our brands.

Employees also have access to the Performance and Recovery Center (PARC), our onsite fitness facility which includes access to onsite private gender-neutral locker rooms and showers. Love commuting by bike? We have you covered with employee only access to secure, indoor bike storage. We also have a couple e-bikes if you'd like to get out for some mid-day fresh air.

If music is your passion, you'll have to check out our onsite Music Studio. Not musically inclined? Come support your wonderfully musically talented colleagues at the Live at 285 Open Mic nights, hosted in our beautiful onsite cafe that includes indoor and outdoor seating and lounge areas. It's a great spot to grab a drink (alcoholic or not) after a day in the office.

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