Cloud Customer Success Manager

| Greater Denver Area

Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in building outstanding work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe such a great place to work. 

Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/

Cloud CSM

Magento Customer Success Managers are client-facing members of a cross-functional team.

You will manage relationships with new and ongoing clients and serve as their primary point of contact within Magento. You will be responsible for welcoming new merchants to Magento, setting expectations for their experience with Magento Enterprise, balancing ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio. The clients you will collaborate with are sophisticated, mid-tier brands and retailers with complex requirements. The primary measure of success for Customer Success Managers is the success of portfolio accounts and the happiness level of merchants within their assigned portfolio. Over time it is encouraged that you will become the trusted advisor and Magento guide to your clients.

A phenomenal Customer Success Manager could be described as having superb interpersonal skills, passionate about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a credible pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

Key responsibilities

  • Develop a trusted advisor relationship with key partners and executive sponsors
  • Work with merchants and partners to ensure that customers are using Magento effectively and achieving success
  • Onboard merchants and highlight Magento resources available to a new customer
  • Identify and grow opportunities within territory to ensure growth attainment
  • Identify and assess renewal risks for customers
  • Assist with issue and support customer concerns as needed
  • Maintain a high level of customer happiness
  • Maintain high levels of customer retention

Professional experience/qualifications

  • Bachelor Degree or equivalent work experience
  • Deep level of Cloud hosting knowledge
  • Enterprise level B2B Account Management experience
  • Experience with Client Relationship Management
  • Validated Leadership
  • Effective Written and Verbal Communication Skills
  • Cross sell / Upsell experience
  • Experience in negotiating
  • Presentation skills
  • Goal Oriented
  • Experience with CRM (ideally Salesforce)
  • Hunger for continued learning

Things that will impress us

  • Enterprise Software Customer Success Management Experience
  • eCommerce Conversion Optimization
  • eCommerce QA Testing
  • Google Analytics
  • Hosting and/or Cloud experience
  • Experience with Renewals and Churn Management

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • HadoopDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

Our new office is in the Denver City Center near plenty of shops and restaurants. We also have amazing views of the Rocky Mountains from our windows.

What are Adobe Perks + Benefits

Adobe Benefits Overview

Health and Wellness
In addition to offering a comprehensive benefits package, supporting healthy and active lifestyles is really important to us. We offer onsite group exercise and gym facilities, reimbursement for your personal gym membership, involvement in team sports leagues, and we stock our kitchens with healthy snacks.

Time for Yourself
We realize that there’s more to your life than your work, and we want to support your success and happiness in all areas. Because of this, we offer generous time off for all new parents and for employees that need to aid family members. And, those that stay within the Marketo family can take advantage of our sabbatical program.

Learning and Development
We want to see you excel in your career, and we provide tools to help you continue to grow. We offer leadership and management training, tuition reimbursement, career development and coaching, and employee affinity groups so you can connect with like-minded peers.

Giving Back
We believe that it’s our duty to make a positive impact on our communities. Marketo Give Back is a program that enables our employees to get involved with, and give back to, the organizations that matter to them. We offer unique volunteer opportunities, paid time off to volunteer, and match employee donations.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Other perks include:
-Free EcoPass or monthly parking subsidy

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