Closing Coordinator

| Greater Denver Area
Job Title: Closing Coordinator
Department: Transaction Coordinator - Operations
FLSA Classification: Non-Exempt
Reports To: Closing Coordinator Team Lead/Manager
 
 
Job Summary
We’re not for everybody. We’re for those who are passionate, un-apologetically ambitious, and determined for success.
The Closing Coordinator (CC) works directly with properties to ensure that our clients’ housing needs are met, and expectations are exceeded. The Closing Coordinator works as an internal liaison between the property and Account Manager Team, Lease Audit Team, and Housing Logistics Team. They are responsible for confirming unit availability, rental rates, and lease details for all confirmed client requests to facilitate smooth and efficient move-ins.
 
Job Responsibilities
  • Confirm all necessary details to secure final unit reservation
  • Collect all necessary paperwork for each move-in, including applications and leases
  • Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.)
  • Build relationships with properties to assist with negotiations in cost reduction
  • Gather and communicate all renewal terms after the initial rental period has ended
  • Efficient grid management for successful monitoring of Team Key Performance Indicators (KPI’s)
 
Job Skills/Qualifications
Required
  • Strong, professional communication skills via phone/email
  • A passion to develop and nurture vendor relationships
  • Highly motivated with metrics-driven performance
  • Critical thinking for problem solving and issue resolution
  • Experience with Customer-Relationship Management (CRM)
  • Strong negotiation skills to reduce rental rates and lease fees
  • Attention to detail with managing multiple tasks simultaneously
  • Ability to receive constructive feedback for growth and development
 
Preferred
  • High School Diploma or equivalent
  • Minimum 2 years of professional Customer Service experience
  • Proficiency in Microsoft Outlook
 
Travel
  • No travel time expected for the position
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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