Closing Coordinator

| Greater Denver Area
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Job Summary

We’re not for everybody. We’re for those who are passionate, unapologetically ambitious, and determined for success.

The Closing Coordinator (CC) works directly with properties to ensure that our clients’ housing needs are met, and expectations are exceeded. The Closing Coordinator works as an internal liaison between the property and Account Manager Team, Lease Audit Team, and Housing Logistics Team. They are responsible for confirming unit availability, rental rates, and lease details for all confirmed client requests to facilitate smooth and efficient move-ins.

 

Job Responsibilities

  • Confirm all necessary details to secure final unit reservation
  • Collect all necessary paperwork for each move-in, including applications and leases
  • Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.)
  • Build relationships with properties to assist with negotiations in cost reduction
  • Gather and communicate all renewal terms after the initial rental period has ended
  • Efficient grid management for successful monitoring of Team Key Performance Indicators (KPI’s)

 

Job Skills/Qualifications

Required
  • Strong, professional communication skills via phone/email
  • A passion to develop and nurture vendor relationships
  • Highly motivated with metrics-driven performance
  • Critical thinking for problem solving and issue resolution
  • Experience with Customer-Relationship Management (CRM)
  • Strong negotiation skills to reduce rental rates and lease fees
  • Attention to detail with managing multiple tasks simultaneously
  • Ability to receive constructive feedback for growth and development

 

Preferred
  • High School Diploma or equivalent
  • Minimum 2 years of professional Customer Service experience
  • Proficiency in Microsoft Outlook
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Location

We have a beautiful view of the Rocky Mountains and downtown Denver in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

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