Client Training Specialist - Lumere

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At Lumere, we are clinicians, researchers, engineers, analysts, marketers, and strategic thought leaders focused on one mission: helping hospital leaders and physicians deliver the highest quality, most efficient care by uncovering and eliminating unwarranted care variation and unnecessary costs - specifically related to device selection and utilization. Our vanguard approach? Partnering with health systems to ensure that care delivery choices are always backed by data and guided by evidence, device costs are justified by clinical outcomes, and doctors and hospital leaders have access to the right insights and analytics to make the best care decisions for every patient. We are a customer-oriented company. We provide a white glove implementation and support experience, offering not just technical documentation, but a robust change management curriculum focused on helping supply chain teams evangelize evidence-based decision-making across their system. No two training plans look the same because no two clients operate exactly the same. For that reason, we pride ourselves on building custom onboarding plans unique to each client's goals so they can get the utmost value from their partnership with Lumere. What you will be doing:
  • Lumere is seeking a skilled trainer to maximize the impact of the customer training approach for our SaaS platform. In addition to leading remote training sessions for clients (and in-person trainings when travel is safe to do), the Client Training Specialist will be responsible for developing scalable delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.
  • The ideal candidate will have excellent communication skills, an understanding of adult learning theory and a passion for educating others and building training curriculums that drive results. This person is passionate about tackling complex problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.
  • This role will require 30-40% travel to client sites, when travel is safe again. This position is based in Chicago, Illinois, but we are open to remote candidates who're willing to make regular visits to the Chicago office when in-office work reopens.
Responsibilities include:
  • Develop and maintain the client-facing training curriculum for multiple Lumere products
  • Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection, workflow management and effective interpretation of analyses to drive variation reduction
  • Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials
  • Provide product feedback and contribute cross-functionally to Lumere's culture of continuous improvement
  • Manage Learning Management System (LMS)
  • Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
  • Assess the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
Qualifications:
  • Bachelor's Degree required
  • 3 - 5 years in developing and executing software training programs
  • Possess working knowledge of adult learning theory and higher-level learning evaluation models
  • Experience in healthcare preferred, hospital supply chain, EHR training experience or nurse education a plus
  • Experience designing courses for LMS
  • Experience developing training curriculums that support and drive effective change management
  • Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
  • Strong presentation skills - ability to bring high energy and thrive in front of a group
  • Ability to effectively communicate complicated ideas to a variety of personas, from end-users to senior leaders
  • Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
  • Adaptability and flexibility - ability to create new ideas, try new things, and move quickly to help our team improve
  • Seeks the Frontier - thoughtful about using new tools and technology to increase the scale at which training can be delivered
Estimated salary range: $65,000 - $75,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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