Client Support Specialist
Client Support Specialists play a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with our clients as it relates to software deployment, client training, and support initiatives.
You Are:
- Adept at relationship building and communication with clients.
- At home in a fast-paced, high-growth environment and know how to get it done - whatever it may be - with a sense of urgency.
You Can Expect To:
- Actively address customer inquiries, complaints, and support issues via phone, email, Help. Desk communication, and remote on-site troubleshooting
- Provide technical support, as well as remote troubleshooting that helps resolve hardware, software, and/or network issues
- Route tasks within the project management software and across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
- Quality assurance of delivered work: proofread, review functionality and design, and test technology prior to confirming resolution with the client
- Provide other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients, as outlined by the Director of Client Experience
Requirements
We Would Like:
- 3+ years of experience
- Bachelor’s degree preferred
- Adeptness in managing the details of multiple projects in multiple phases at once.
- Ability to think outside of the box and perform within a fast-paced business climate.
- Exceptional communication skills; written and verbal.
- Able to think and act proactively.
- Experience with multifamily or other real estate services or software a plus.
What We Offer:
- Salary Disclosure for Colorado: $50,000 - $55,000 annually + benefits
- Immediate and generous paid time off
- Paid Parental Leave
- 401K (matched investment)
- Personal growth stipend
- A fun workplace with on-site amenities including a professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge
- RTD Light Rail flexpass + easy access from the office
More About Engrain:
Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data.
Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.