Who We Are

Since 2001, CampMinder has been an industry leader in delivering innovative web-based systems to streamline summer camp business operations. The company works with over 850 of the industry’s leading camps, throughout the United States and beyond. Based in Boulder, CO, CampMinder cultivates a purpose-driven, values-led culture. CampMinder was recognized as one of Outside Magazine’s Best Places to Work in America in 2017 and 2018 and was named one of INC. Magazine’s Best Workplaces in 2019. 

The Role

If CampMinder were a restaurant, it’d have three Michelin stars.

While that might sound crazy, we can’t think of a better way to describe the relentless pursuit of quality and exceptional service that creates an unforgettable experience for our clients, employees, and the industry we serve.

A key part of that experience is our approach to support. Our support philosophy centers around empathy, humility, and heart. This is what sets us apart from the competition and guides us as we help our clients be successful. 

As a Client Support Representative at CampMinder, you’ll play a key role in upholding this approach. This is natural for you, because you love empowering our clients by providing conscientious, comprehensive, and knowledgeable support.

Like we said, if CampMinder were a restaurant, it’d have three Michelin stars. If you’re the right person for this role, you’ll be the reason why.

What You Bring

• Commitment to CampMinder’s purpose and core values
• An innate desire to be of service to others
• Ability to think critically and troubleshoot complex problems with users at various competency levels
• Excellent verbal and written communication skills
• The professionalism, tact, and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
• A proven ability to succeed in a fast-paced, high-pressure environment
• A work history that demonstrates an ability to work collaboratively within a small, tight-knit team
• Working knowledge of G Suite (Google Office suite), proprietary web applications and Salesforce.com CRM helpful, but not essential
• Experience of the summer camp industry either as a camper or employee of a summer camp helpful, but not essential
• Bilingual in English/Spanish is a plus, but not required (we work with camps all over the world!)

An initial set of responsibilities may include:

• Developing and sustaining a broad and deep knowledge of the CampMinder platform
• Providing timely, comprehensive, and empathetic responses to customer inquiries/issues as reported via phone, e-mail, or through Salesforce
• Identifying opportunities for product or procedural efficiencies and taking ownership to implement improvements
• Accurately maintaining, on a timely basis, all details and relevant data within the CampMinder CRM
• Gathering and reporting on competitive insights as appropriate
• Contributing to special projects aimed at improving customer experience
• Taking part in company-organized meetings, workshops, trainings, and initiatives

If this sounds like a fit, we look forward to hearing from you! We'd love to see your application include a cover letter that details your interest in this opportunity at CampMinder!