Client Success Specialist

| Greater Denver Area | Hybrid
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Client Success Specialists play a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with our clients. As the liaison between the client and the internal teams at Engrain, the Client Success Specialist is the expert and go-to person for their assigned properties. Streamlining client communication as it relates to implementation projects, software deployment, client training, and support initiatives, the CSS is at the center of creating a successful partnership with each client. We offer competitive pay, great benefits, generous paid-time-off, and a fast-paced working environment.

 

You Are:

  • Adept at relationship building and communication with clients.
  • At home in a fast-paced, high growth environment and know how to get it done - whatever it may be - with a sense of urgency.
  • Proactive and solutions-oriented
  • Able to thrive in a dynamic and sometimes ambiguous environment
  • A team player who is able to manage a large volume of work with strong attention to detail

 

You Can Expect To:

  • Track client property, contact, software, license and deployment details using existing CRM
  • Act as the main point of contact for clients, facilitating communication from project Kick-off through the first year of license
  • Perform research and work with clients to gather, analyze and process client content and data throughout various stages of the project lifecycle to ensure project and long-term success
  • Deliver progress updates on projects for client review and approval
  • Acting on behalf of the client, route tasks and issues across multiple departments to ensure projects and requests are executed efficiently and to the highest standard
  • Ensure the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or updates
  • Influence internal and client decision-makers to clear project issues and roadblocks
  • Execute post-launch engagement and outreach programs as outlined by the Director of Client Experience
  • Provide other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients
  • Develop a comprehensive understanding of the market, industry core trends, and core technologies

 

We Would Like:

  • Ability to prioritize and organize large volumes of assignments
  • Excellent customer service, communication, and writing skills
  • Experience working with CRM, Content Management and/or Project Management Software
  • High learning agility and ability to operate in a dynamic and sometimes ambiguous environment
  • Ability to easily adjust to change
  • Team player with a high degree of professionalism

 

What We Offer:

  • Salary Range: $45,000 - $55,000
  • 100% coverage of employee’s health, dental and vision coverage
  • Immediate and generous paid time off
  • Paid Parental Leave
  • 401K (matched investment)
  • Personal growth stipend
  • A fun workplace with on-site amenities including a professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge
  • RTD Light Rail flexpass + easy access from the office

 

More About Engrain:

Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data.

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • CodeIgniterFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & activities just a short walk away.

An Insider's view of Engrain

What’s the vibe like in the office?

You're likely to run into a friendly face who's genuinely interested in how your day is going. Although we don't take ourselves too seriously, we know how to hustle to get the job done. Perks include a self-service bar with beer on tap, Starbucks coffee machine, jigsaw puzzle table & a meditation room. We work hard, but know how to unwind.

Darlene

Office Manager

What projects are you most excited about?

SightMap Asset Intelligence, for me, is the most interesting and exciting project we are working on. There are tons of obstacles and problems to solve in this space and I would recommend anyone who owns a multi-unit apartment building look into this product. We're building some really cool things.

Ryan

Lead Software Engineer

What makes someone successful on your team?

Being adaptable to changes is the name of the game on the implementation team. To be successful you have to be able to adhere to new processes and take a swing at different practices to find the most efficient routes to success.

Sam

Implementation Specialist

How do you empower your team to be more creative?

My focus every day with our creative team is to give them a defined lane to creatively explore. Consistent quality work, especially within a creative space, begins with clearly outlined goals and personal expectations. Empower your creative team by giving them context in order to change the conversation from subjective to strategic.

Andre

Creative Director

What projects are you most excited about?

Having been a longtime client and user of our software, I've seen the products, features and hardware evolve over the last ten years. It's exciting to be a part of what this company has been and what it will be in the future.

Mary

National Account Executive

What are Engrain Perks + Benefits

Engrain Benefits Overview

Some perks (and quirks) you'll find around the office include a self-service bar with beers on tap, a Starbucks coffee machine, jigsaw puzzle table, and a meditation room. We have access to an on-site fitness center and are within walking distance from the RTD LightRail. Whether you are looking for 100% paid employee health care benefits, competitive 401K plans, or generous PTO, Engrain is the place for you. We all work hard at what we do, but we also know how to unwind.

Culture
Volunteer in local community
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications

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