Scheduling and Hardware Specialist

| Greater Denver Area | Hybrid
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At Engrain the Scheduling and Hardware Specialist plays a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships. This particular role will have an emphasis on logistics around the ordering, installation, imaging, and shipping of hardware to support product delivery.

 

You Are:

  • All about the details
  • A solid communicator - written and verbal
  • Able to think and act proactively
  • At home in a fast-paced, high growth environment and know how to get it done whatever it may be - with a sense of urgency

What You Can Expect To Do:

  • Liaise as an internal and external lead for hardware needs/requests, including testing and troubleshooting hardware for internal and external resources
  • Schedule and track incoming and outgoing freight deliveries
  • Track and monitor inventory count of hardware
  • Monitor and analyze client pipeline to ensure installs are completed on time
  • Anticipate and prepare shipments for demo and trade show events, including maintaining inventory for all mobile equipment
  • Hire and schedule AV installers nationwide
  • Interact with customers to coordinate freight and installation schedules
  • Ensure hardware performs correctly at deployment
  • File claims for lost or damaged hardware and coordinate Return Merchandise Authorizations (RMA) shipments
  • Track issues/resolutions to analyze and fix recurring hardware issues and recommend service options when necessary
  • Clone and create new images for external computer modules
  • Configure computers with programs and settings following the established cloning process

Candidate Competencies:

  • 3+ years of relevant experience
  • Previous experience with creating and cloning computer images
  • Advanced knowledge of Windows OS
  • General knowledge of IT, Computer BIOS, and LogMeIn remote access software
  • Familiar with a variety of external computer modules
  • Basic knowledge of Clonezilla
  • Excellent analytical and problem-solving skills
  • Self-directed, proactive, and independent in a dynamic and aggressive startup environment with the ability to pivot/adapt as needed

Additional Information:

  • Salary Disclosure for Colorado 50,000-55,000 annually 
  • 100% coverage of employee’s health, dental and vision coverage 

  • Immediate and generous paid time off 

  • Annual stipend for personal growth 

  • A fun workplace with on-site amenities including a professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge

  • All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

More About Engrain:

We’re on a mission to disrupt the multifamily, residential, and commercial real estate industries through our innovative line-up of elegantly designed and strategically engineered software solutions that quite literally change the way people see, interact with, and use property data. We pride ourselves on having the most talented and capable team possible. The creativity and innovation that first sparked the idea behind Engrain still drives the company and our employees today. We’re willing to push the boundaries of traditional thinking and ways of doing business, and we foster innovation at every opportunity. As a member of our team you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. If you think you’d be an amazing fit, reach out and let us know why.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • CodeIgniterFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & activities just a short walk away.

An Insider's view of Engrain

What’s the vibe like in the office?

You're likely to run into a friendly face who's genuinely interested in how your day is going. Although we don't take ourselves too seriously, we know how to hustle to get the job done. Perks include a self-service bar with beer on tap, Starbucks coffee machine, jigsaw puzzle table & a meditation room. We work hard, but know how to unwind.

Darlene

Office Manager

What projects are you most excited about?

SightMap Asset Intelligence, for me, is the most interesting and exciting project we are working on. There are tons of obstacles and problems to solve in this space and I would recommend anyone who owns a multi-unit apartment building look into this product. We're building some really cool things.

Ryan

Lead Software Engineer

What makes someone successful on your team?

Being adaptable to changes is the name of the game on the implementation team. To be successful you have to be able to adhere to new processes and take a swing at different practices to find the most efficient routes to success.

Sam

Implementation Specialist

How do you empower your team to be more creative?

My focus every day with our creative team is to give them a defined lane to creatively explore. Consistent quality work, especially within a creative space, begins with clearly outlined goals and personal expectations. Empower your creative team by giving them context in order to change the conversation from subjective to strategic.

Andre

Creative Director

What projects are you most excited about?

Having been a longtime client and user of our software, I've seen the products, features and hardware evolve over the last ten years. It's exciting to be a part of what this company has been and what it will be in the future.

Mary

National Account Executive

What are Engrain Perks + Benefits

Engrain Benefits Overview

Some perks (and quirks) you'll find around the office include a self-service bar with beers on tap, a Starbucks coffee machine, jigsaw puzzle table, and a meditation room. We have access to an on-site fitness center and are within walking distance from the RTD LightRail. Whether you are looking for 100% paid employee health care benefits, competitive 401K plans, or generous PTO, Engrain is the place for you. We all work hard at what we do, but we also know how to unwind.

Culture
Volunteer in local community
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications

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