Client Success Representative- HomeAdvisor at Angi

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Why Angi 

Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

Our HomeAdvisor powered by Angi team loves competition and we are looking for individuals that will thrive in our fast paced, high energy environment and want to help push others to be better. We offer tons of incentives like team outings, happy hours, and lively games & competitions. We take pride that all levels of leadership are accessible and invested in our employee's success and development. Employee engagement is at the heart of the organization and is incredibly important to us.   

The North Star Guidance Team plays a pivotal role in both Angi and our sales professionals’ success by guiding our contractors through their most crucial time in the HomeAdvisor powered by Angi network, their first 30 days of enrollment.  The Guidance team ensures service professionals know how to effectively manage their account, from best practices around their profiles and their mobile app, to sharing best practices they have experienced first-hand helping other service professionals during their start with Angi. This should be considered both a sales and customer service position as the guidance team contributes to Angi’s profitability by capitalizing on up-sell opportunities, increasing service professional spend, and improving retention and satisfaction.  This position requires a strong understanding of HomeAdvisor powered by Angi leads and product suite as well as a passion for helping our customers succeed.

 Essential Functions

  • Provide efficient and effective guidance to new members to ensure service providers are able to quickly respond and follow up with all of their HomeAdvisor powered by Angi leads.
  • Hold SP’s accountable to best practices including customer ratings, multiple methods of follow up with their leads, and speed to call their leads.
  • Effectively communicate with the service professionals, especially when they are frustrated, to help them overcome hardships with the service and adjust effectively.
  • Communicate professionally with all levels of management and provide objective feedback when we see negative patterns stemming from the Angi sales organization.
  • Minimize cancellations by offering empathy, product support, sharing best practices, and coordinating with the Save Team when necessary.
  • Provide thorough enough support that after 28 days of interaction, the SP is ready to handle their accounts on their own effectively.
  • You must be dynamic enough to manage being both emotions as well as your customer’s long term revenue and retention.
  • Comply with all Company policies, procedures, and practices.

Requirements

  • Must possess, strong oral, written, presentation, and interpersonal skills and possess characteristics that demonstrate ethical professionalism.
  • Ability to handle frequent tough conversations with customers.
  • Must adapt quickly to change and new company initiatives.

Technical Skills and Proficiency

  • BETTI
  • Outlook (email / calendar / tasks)
  • Written and Verbal Communication Skills
  • Excel (minimally comfort with sorting, formatting, some formula usage)

Compensation

  • $18.00 per hour + commissions

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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