Client Success Manager at NextHealth Technologies

| Greater Denver Area
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Client Success Manager at NextHealth Technologies, is responsible for managing client facing work as a single contributor focused on delighting the customer. This role requires strong organizational, project management, team and client centric skills to enable them to bring the value of NHT to life into the client environment successfully. This role serves as the pivotal and lead role across departments, including product, engineering and within Services, to deliver a great experience to our client base. Exceptional ability to manage complex projects will be leveraged beyond implementations to ensure transition to ongoing client success occurs seamlessly and support for key organizational customer related initiatives are managed effectively.

Responsibilities

  • Manages multiple client engagements varying in type and stage of its lifecycle.
  • Maintains accurate and up to date artifacts in compliance with departmental expectations related to client work.
  • Coordinates proactively with teams to ensure timelines are met as expected and client satisfaction is achieved.
  • Focuses on delivering value and identifying right path to achieve that within the client environment.
  • Participates in team training and stays current on current offering.
  • Participates and contributes to the growth of the department and business through special projects and continuous improvement efforts.
  • Joins and translates to client’s new features and release information.
  • Cross trains to ensure departmental coverage is available as needed.
  • Actively engage in building up the culture within NextHealth

Qualifications

  • Bachelor’s degree – Business, Analytics and/or statistical focus
  • Minimum of three (3) years of experience in client delivery, management consulting, or other relevant field, including a minimum of four (4) years in healthcare.
  • Knowledge of and experience with statistical methods and other advanced analytic techniques
  • Ability to foster strong client relationships at an executive level.
  • Proven ability to thrive in fast-paced, entrepreneurial environments, including an ability to drive results amid change and ambiguity.
  • High comfort level working with cross functional teams.
  • Exceptional written and verbal communication skills – ability to translate complex technical concepts for broad business audiences.
  • Extensive use of Microsoft Office, SharePoint, PowerPoint, Visio, and other project planning and/or collaboration tools
  • Willingness to travel (up to 50%) as regulated by health and safety guidelines

Other Details:

  • This role is a full-time, exempt position
  • Starting salary range is $70,000-$100,000
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee equity plan
    • variable performance-based bonus incentives with annual potential up to 10%
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Location

999 18th Street 2600S, Denver, CO 80202

An Insider's view of NextHealth Technologies

What's something quirky about your company?

NextHealth has an Executive Advisory Council made up of senior healthcare leaders that collectively represent over 30% of all the insured people in the U.S.A.! They help us guide our product strategy and share where the industry is headed. That we can attract this caliber of executives is a testament to the value we are delivering in the market.

Melissa

SVP Marketing & Communications

What are NextHealth Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Company Outings
Happy Hours
Parking

Additional Perks + Benefits

1. When you feel well, you do well! We offer rich benefit options including vision, dental, and medical benefit options paid at 100% for employee.
2. Contribute to an inspiring workplace! Partake in company culture collaborations, social gatherings, and enjoy the amenities at our Denver office.
4. In a hard-charging work environment, it’s good to take time for yourself! We offer unlimited PTO to provide the flexibility to take time off for vacation, illness, family obligations or whatever else life has in store.
5. Competitive salary, commission or bonus, and equity.

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