Client Success Manager

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CirrusMD is a text-first enterprise solution that connects people and doctors with no-barriers access to human experts who can always help. CirrusMD was founded in 2012 and is headquartered in Denver, CO. We have partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. If you are looking to make a lasting impact where your voice matters, consider joining our team.

Who We’re Looking For:

We are looking for an experienced Client Success Manager to join our team to contribute to our mission of redefining the healthcare experience for patients and providers. The Client Success Manager is responsible for developing and maintaining an exceptional relationship with both internal and external stakeholders with the ultimate goals of customer retention and growth by identifying upsell opportunities, growing membership/employee lives, and meeting utilization goals. This position can sit remote anywhere in the U.S. The base salary for this position is up to $90K + a performance bonus (up to 30% of base salary) depending on experience.

  • Work with internal and customer partners ensuring the team’s success while conceptualizing and developing new programs to deepen customer relationships.
  • Analyze and present results to demonstrate the immediate and downstream impact of participation in programs
  • Develop presentations to show return on investment and program outcomes
  • On-going, detail-oriented management with new and existing customers to deepen and broaden relationships with external clients for business growth and internal clients to facilitate client needs
  • Set proper customer expectations based on knowledge of the CirrusMD platform, scope of relationship, and contractual requirements.
  • Ongoing review of program outcomes to make recommendations ensuring that customers are optimizing the CirrusMD platform to its full potential

What You’ll Accomplish:

  • Manage intake and implementation of new projects from Client Success leadership and sales team; act as key customer contact to facilitate implementation process and hit go-live timelines
  • Develop and maintain strategic account plan for growth and retention: strategize with client on all opportunities to ensure solutions are being effectively utilized/expanded
  • Work with sales support, product management, and business development to complete requests for proposals/information in a timely, accurate, and professional manner
  • Understand clients’ business objectives and vision, sharing those objectives with the CirrusMD team
  • Deep understanding of CirrusMD’s solution, how it’s implemented and intended to be used by the client
  • Lead client presentations and facilitate site visits
  • Be technically astute, able to manage IT and other product related discussions
  • Provide market feedback to the product and marketing teams for future product development
  • Maintain up-to-date knowledge and strategy of company initiatives, industry trends

Requirements

  • Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
  • Ability to travel up to 50%
  • Excellent communication and partnership skills
  • A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time
  • Bachelor’s degree or equivalent
  • Minimum five years successful selling and/or account management experience in healthcare services required
  • Must have significant experience in the following areas:
    • Executive level relationship management experience
    • Enterprise-wide solutions
    • Proven ability to meet and exceed goals
    • Strong listening and communication skills
    • Demonstrates strong problem-solving skills
    • Well organized and pays attention to details
    • Ability to conduct boardroom presentations and facilitate group discussions
    • Ability to conduct engaging product demonstrations
    • Making data driven decisions

Benefits

Who We Are:

Based in Denver, CirrusMD is the nation's leading virtual care platform, delivers a chat first, multi-modal, data driven platform to enable providers, payers and employers the ability to offer high touch, personalized healthcare to their members or employees. Founded in 2012, CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables a stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

Why Work at CirrusMD?

CirrusMD is quickly transitioning from a startup to a highly recognized healthcare industry disruptor. If you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver Care Without Barriers. We offer an exceptional benefits package including health, dental and vision, 401k savings, flexible vacation and remote work policies, competitive salaries, stock options and more.

CirrusMD is committed to creating a diverse and inclusive workforce and is proud to be an equal opportunity employer. We aim to create a workplace that celebrates the diversity of our employees, users, and customers. We strive to deliver products and services that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation, veteran status, and national origin. We are particularly focused on ensuring women and BIPOC are equally represented across all positions, including management. Our focus is on advancing, cultivating, preserving a culture of diversity and inclusion as it directly aligns with our mission to provide access to affordable and personalized health care for everyone.

*Only candidates who are eligible to work for all US employers and not only their current employer will be considered.

Notice to recruiters and placement agencies:

If you are a recruiter or placement agency, please do not submit résumés to any person or email address at CirrusMD prior to having a signed agreement with Human Resources. CirrusMD is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company's gift to CirrusMD and may be forwarded to our Talent Acquisition team.

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Location

We have a distributed workforce across the United States. For days you would like to work out of the office, our HQ is located in Denver's urban RiNo district within walking distance to many great restaurants, breweries and an RTD station.

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