The Client Success Manager (CSM) role ensures our digital advertising clients are successful and satisfied in their experience with Strategus.

You will be working with our internal sales and ops teams as well as our clients to implement digital advertising campaigns for new and existing clients. This includes being the point of contact for all clients on campaign execution details, working with sales to ensure a positive experience, and ensuring campaign execution success by working with internal ops teams and third-party vendors.

You will be responsible for managing numerous accounts, projects, and relationships and will need to have high attention to detail to successfully engage in this role.

Requirements:

• Experience within the digital marketing environment/advertising technology space (specifically within programmatic OTT/CTV ad environments)
• Strong communication experience
• High level of attention to detail
• Previous experience with Salesforce, Slack, Datorama, MS Office, Trade Desk, Google Tag Manager, etc.
• Ability to work autonomously as well as working within a collaborative environment

Responsibilities:

• Ensure the successful launch of campaigns upon receiving signed IO from client
• Ensure all materials and information details are collected from the client, Sales reps, and internal teams for a successful campaign.
  • Materials may include but are not limited to ad creative, pixels, tags, and signed insertion orders.
  • Information details may include but are not limited to campaign start/stop dates, site/app "white/black" lists, campaign success metrics, and reporting requirements.
• Ensure all client and campaign information is current and in the company’s CRM (Salesforce.com).
• Maintain ongoing communication with clients throughout campaign duration (which includes addressing and resolving issues, sharing status updates, providing required reports, creating/implementing container tags, etc.)
• Constantly reviewing campaign reports, success metrics, discrepancies.
• Partnering with internal teams on progress of campaigns
• Researching audience targeting data segment requests from the sales team
• Act as internal liaison for sales reps when they’re in the field selling
• Responsible for attending all relevant meetings (campaign performance review meetings, client campaign kick-off and review calls, sales calls, etc.) 

Why Strategus?

We’re a growing company that has fun while working hard. We strive to treat all employees with respect, expect full engagement from our teams and have a ton of career growth opportunities.

With a great work environment and generous benefits, we’re always looking for quality people to join the Strategus team. Benefits include a 401k (after 12 months), medical/dental/vision insurance plans, 23 paid holidays, work from home Wednesday, coffee on tap, etc.