Greystone Technology is looking for creative, self-accountable professionals to engage in our fast-paced, people-driven service model.  We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen.  Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have. 

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.  It’s as common sense as it is revolutionary. 

In support of our ongoing growth, we are looking for a Client Success Manager to join our team.  The person hired for this role will work primarily within our Managed IT organization to drive and protect relationships and revenue.  Organization, collaboration, and communication skills are the most important things we’re looking for in this candidate.  This role will be in our Denver office.  

Core Responsibilities

The Manager of Customer Success is responsible for client relationship support, managing client outcomes by collecting and analyzing data, creating retention strategies and delivering feedback to clients. This includes, but isn’t limited to:

• Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships
• Manages the BluePrint Process for assigned client group
• Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported
• Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams
• Collaborate with service line leaders and client support teams to assist with renewals and expansion opportunities

Preferred Skills & Experience

• Experience in a technology services environment preferred
• Previous experience in a customer success, business development, or sales capacity preferred
• Client relationship management experience is preferred
• Experience with ConnectWise or other service-related software preferred
• An understanding of how ticketing systems work within an IT or service/support setting
• An ability to connect on a human level with people at all levels of Greystone and our clients’ organizations
• An ability to create structure in challenging situations and create effective processes
• Strong communication skills, both verbal and written
• Organizational skills; both analytical and problem solving
• A proven ability to maintain confidentiality and discretion around sensitive client and contract issues
• A proven ability to manage multiple tasks and meet deadlines
• Project management experience is a plus

Preferred Attributes

• A contagious enthusiasm for our business and a desire to share it with others
• The desire to work as part of a team and the ability to negotiate sensitive client issues while maintaining relationships
• Critical thinking aptitude
• Empathy for team members and clients and a desire to help them
• Professional confidence, and excitement about solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience

Physical Requirements

Work is primarily knowledge-worker oriented using computer systems.  Occasional exertion and lifting of up to 20 pounds to move office or computer equipment.  Occasional crawling, kneeling, and squatting.  Constant use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures; views computer constantly.  Occasional travel (car).  Occasional exposure to outdoor environmental conditions as a result of travel.           

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include: 

• Competitive wages
• Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility 

We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today! 

How to Apply:

We get a lot of job applications and unfortunately most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday. 

Afraid you’re missing a technological requirement?  Apply anyhow.  We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Greystone Technology is dedicated to the principles of Equal Employment Opportunity.