Client Success Manager

| Greater Denver Area
Sorry, this job was removed at 11:51 a.m. (MST) on Tuesday, October 15, 2019
Find out who's hiring in Greater Denver Area.
See all Customer Success jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

As a Client Success Manager, you’ll be responsible for developing and fostering strong relationships with a portfolio of client accounts. You will prioritize your time to focus your efforts based on perceived risk, potential growth, strategic value and renewal time frame.

Client Success is a key differentiator for our business. Our clients depend on FluentStream for mission-critical services, and we depend on you to be the point of contact for our most important clients. Client Success operates as strategic, consultative partners who use industry know-how and best practices to up-level and support every FluentStream user. 

We are seeking an energetic, motivated, and empathetic person who is excited about being a part of our growing team. 

About you:

  • Your friends, family, and co-workers always come to you for advice
  • Your ability to stay calm under pressure has always allowed you to navigate your way out of many a maze.
  • You can guess the end of every mystery movie you’ve ever seen because you are an active, curious listener.
  • You consider problem-solving, project management, and convincing people to help you get things done to be core strengths.

Responsibilities:

  • Define, develop and execute effective client adoption and retention strategies
  • Tackle parallel client challenges with curiosity, empathy, and strong problem-solving skills
  • Build trust and communicate effectively with owners, executives, office managers, and power users alike
  • Earn the respect of your clients to generate client references and referrals
  • Train clients on existing and new product features
  • Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
  • Deeply understand the FluentStream platform’s capabilities and explain them to clients of all types
  • Collect feedback to drive continuous improvement across all areas of the business

Qualifications:

  • 3-5 years experience in client-facing roles like Sales, Client Success, Professional Services, and Account Management at a B2B SaaS software company
  • Strong organizational skills, time management, and acute attention to detail
  • Demonstrate account portfolio planning competency
  • Possess excellent verbal and written communication skills, including the ability to present to executive and key decision makers
  • Available to travel up to 20%

Preferred Qualifications:

  • Bachelors degree
  • Inside Sales or Contact Center experience
  • Experience with CRMs, including Salesforce.com, Zoho, Freshdesk, Zendesk, or HubSpot
  • Experience with client success software like Gainsight or CustomerSuccess.com, 
  • Ability to write to/from APIs

Compensation:

Compensation package will include a base salary as well as performance incentives.

Benefits:

  • Health Insurance, Dental Insurance, Vision
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Company equity program
  • Professional Development Reimbursement
  • Dog Friendly
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • iOS/SwiftLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • AWS (Amazon Web Services)Services
    • QuickSightsAnalytics
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What are some social events your company does?

We have an annual event where employees get to meet in person and engage in fun team-building activities.
In addition to that, we plan virtual happy hours and games, either by team or with the whole company.

Kala

Technical Recruiter

What does your typical day look like?

My typical day at FluentStream is generally filled with exciting challenges. Setting my team up for success whether through 1:1 meetings or in the midst of a customer interaction is always a thrill. I love helping my agents improve everyday. My daily work at FluentStream embodies our core value of Continuous Improvement Isn't Optional and I am prou

Gary

Support Team Lead

How has your career grown since starting at the company?

My manager is very open and accepting of career and professional development conversations. I expressed my goal to earn more seniority within the company, and we came up with a plan to help me achieve that goal. After successfully completing my objectives, my manager helped me achieve my goal and I was promoted to a more senior title months later!

Lauren

Senior Manager, Financial Planning and Analysis

How do you empower your team to be more creative?

The most important thing is to ask for ideas and not “punish” people when the ideas don’t work. If you don’t try, you’ll never get better. I try to model this as much as possible - when my ideas fail or if I make a mistake, I acknowledge it and fix it. I encourage others and try to reward this type of behavior.

Teresa

CFO

How does your team reward individual success?

FluentStream launched Cooleaf, a recognition and rewards platform; it's an excellent way for our team to stay engaged by giving recognition in real time to celebrate wins by doing just that. While you can earn points and redeem rewards for gift cards, swag, merchandise, or donate your points to charity, the authenticity of the shoutout is genuine.

Ashley

HR Generalist

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Fitness benefit as well as team workouts.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at FluentStream

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about FluentStreamFind similar jobs like this