About Concept3D

Founded in 2006, Concept3D is a leader in creating immersive online experiences with 3D modeling, interactive maps and virtual tours. Our products include an online experience platform developed to support marketing, sales and business processes in a countless number of industries. Our solutions marry art and science in highly detailed, interactive 3D renderings that breathe life into the digital world.

Job Summary

As a Client Success Manager, you are responsible for the implementation and post launch life-cycle for new clients across all verticals. This position is a part of the Client Success Team and works with multiple departments within the company including Sales, Development, Production, Marketing and Product. Client Success Managers know the product thoroughly and assist clients with day to day needs. In addition to training and supporting clients, this role involves selling new products to existing clients to meet monthly and quarterly sales goals. As the face and voice of our company this is a relationship-centered position.

Why you’ll love working with us

We are a group of dedicated and multi-faceted individuals who are self motivated and are stoked to be a part of a company that is changing the face of robust, interactive maps and tours. You have valuable exposure to all elements of the  business, and direct access to the executive team. Our office is full of ideas and everyone's voice gets heard. Having a stressful day or need a screen break? Take five and play with the office dogs. You’ll love coming to work each day.

Your initial set of responsibilities

-Developing and sustaining a broad knowledge of our platform

-Providing timely, empathetic and comprehensive responses to client inquiries and issues

-Reaching monthly and quarterly sales goals, both individual and team oriented

-Taking initiative and ownership to identify opportunities for process or product improvements

-Actively ensuring clients are maximizing the value of our platform

-Training clients on how to use our platform for edits and map updates

-Contributing to the completion of special projects to improve and evolve the customer experience

-Working with other internal departments as an advocate for client needs

-Assisting with marketing materials to inform existing clients of new features, helpful tips and tricks and creative suggestions

Who you are

-You are an enthusiastic individual with commitment to customer service

-You have previous experience in a client facing role

-You have a bachelor's degree or equivalent practical experience

-You are open to taking on a number of different projects

-You embrace collaborative office culture

-You have a drive to work independently

-You are a problem solver and think outside of the box

-You have great verbal and written communication skills

-You can gracefully engage in difficult and emotionally charged conversations

-You have a work history that demonstrates an ability to work collaboratively within a small, tight-knit team

-You have a strong interest in technology

-You have a working knowledge of  Google Suite (Salesforce.com CRM a plus)

-You learn quickly and take initiative

If this sounds like a fit, we look forward to hearing from you! We will contact qualified candidates to schedule interviews with our team.