Client Success Manager, Data & Media Partnerships at Ibotta

| Greater Denver Area
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Ibotta is looking for a Client Success Manager, Data & Media Partnerships to partner with the data & media sales organization to guide client deliverables from point of sale through execution and post-campaign reporting, all while fostering strong client relationships. Additionally, the Client Success Manager will work with internal stakeholders, providing ongoing client and competitive feedback to enhance our existing data and media offerings. This role provides an opportunity to liaise among clients and internal teams to establish Ibotta’s data & media businesses as the premier offering in the market. To be successful in this position, you must have excellent attention to detail, strong technical acumen, exceptional communication skills, ability to think outside the box, and a collaborative approach to problem-solving.

Responsibilities:

  • Identify, create, bundle, and deliver channel specific offerings from Ibotta data products to top consumer platforms
  • Display thorough knowledge of how Ibotta’s consumers and stakeholders are represented, uncovered, marketed, and utilized within the channel’s platforms
  • Have a full understanding of how the Client Success and Client Partnerships teams work with all other internal departments and possess a strong foundation of processes and systems
  • Strategize and implement plans to continually improve Ibotta’s product offerings and streamline deliverables to distinguish ourselves from competitive alternatives
  • Execute native in-app media campaigns using internal tools and processes -- includes collecting client assets, setting up campaign parameters, closely monitoring delivery, providing timely campaign updates, and delivering post-campaign reporting -- all displaying a high degree of accountability and independence 

What does it take to be successful in this role?

  • BA/BS in quantitative area of study.
  • 5+ years of client/account management experience in the ad tech industry or at an advertising agency
  • Familiarity with numerous software applications, data solutions, digital advertising platforms, and digital media ecosystem
  • Experience building and maintaining strong client relationships
  • Solid understanding of consumer platforms’ advertising model and technology
  • Strong product acumen that effectively balances strategic and tactical deliverables
  • Exceptionally strong attention to detail and technical aptitude
  • Excellent communication skills, including the ability to translate complicated technical products and features into easy-to-understand concepts and graphics
  • Proven track record in a high-growth, entrepreneurial, and action-oriented culture
  • Prior experience working in a fast paced, evolving environment
  • Collaborative mindset and positive attitude in working with a wide variety of sales counterparts and internal stakeholders

About Us:

Headquartered in Denver, CO, Ibotta (“I bought a...“) is a free app that's transforming the shopping experience by making every purchase rewarding. The company partners with leading brands and retailers to offer real cash back on groceries, travel, electronics, clothing, gifts, home and office supplies, dining out, and much more. Ibotta is the ultimate starting point for savings, and having paid out more than $500 million in cash rewards to its Savers, it's no surprise why Ibotta is one of the most downloaded shopping apps in the United States

Learn more about Ibotta here: https://liferewarded.ibotta.com/press-and-media/

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in central Downtown Denver - convenient access to public transportation and Denver's best restaurants, though we are currently remote.

An Insider's view of Ibotta

What’s the vibe like in the office?

The best part about Ibotta is the people that work here. It's humbling to be able to work with such talented and experienced team members who are all working towards a collective mission. I've been able to learn so much from my colleagues both on a professional and personal level, and they are 100% the reason that I enjoy coming into work everyday.

Prachi

Senior Account Executive, Business Development

How do you collaborate with other teams in the company?

For general questions or blockers, the engineering community is incredibly active and supportive on specialized Slack channels to get engineers unblocked. On project development cycles, my Project Manager sets meetings with relevant stakeholders as needed for planning and ongoing feedback cycles.

Becca

Platform Engineer

How has your career grown since starting at the company?

I started Ibotta as a mid-level software engineer with a few years of experience; within two years I had been promoted to a Senior Engineer and was recently promoted to Staff Engineer at the beginning of 2020. I’ve learned so much about software development and am excited to now be in a position responsible for helping to spread that knowledge.

Alex

Software Engineer/Browser Extension

How do you make yourself accessible to the rest of the team?

Weekly 1:1s with all of my direct reports and minimum monthly coffee/lunch/walk with anyone who is indirect. We also leverage "Donut" (an app through Slack) across the Marketing team. This promotes rapport building and open conversations.

Cody

Vice President of Growth Marketing

How would you describe the company’s work-life balance?

Ibotta believes that in order to feel motivated and inspired, you must have an opportunity to find fulfillment and satisfaction in your personal life.

Jawaan

Director, Data & Media Partnerships

What are Ibotta Perks + Benefits

Culture
Volunteer in local community
Each year, Ibotta employees participate in a company-wide volunteer day. Ibotta's Culture Clubs also provide multiple opportunities for volunteering and getting involved in the local community.
Partners with Nonprofits
Ibotta partners with local nonprofits such as ChickTech, Denver Urban Gardens, Wish for Wheels, the Boys & Girls Club, and more.
Eat lunch together
Intracompany committees
Building a company culture starts from the ground up at Ibotta. Some of our Culture Clubs include [email protected] Ibotta, botta Diversity & Inclusion Committee, Ibotta Gives, Sports & Outdoors, and more!
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

We invest in every employee with a competitive salary, company equity, a matched 401(k), leadership training, and a monthly commuter stipend. We also offer comprehensive medical, dental, and vision coverage to full-time employees, plus free onsite gym access. Oh, and we also believe in a healthy work-life balance. Flexible time off, monthly social events and happy hours, and an annual dinner bonus keep us energized and focused.

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