SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Client Success Associate (Provider Coach)

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SonderMind is seeking to hire  Client Success Associates (known as Provider Coaches) to empower our providers to create, grow, and sustain a thriving practice, where they deliver high quality care and improve the lives of clients. Provider Coaches enable providers to be successful by continuously conveying the value and driving the adoption of SonderMind’s tools, resources, community, and programs.You will be joining a growing team that is empathetic to the provider experience, and works diligently to ensure our providers have the appropriate level of support and are successful. 


Our Ideal Candidate

You are energized by building relationships with others and adding value to their experience. You enjoy environments where you can “get things done” and exceed performance expectations. You are a proactive thinker that comes up with creative solutions, and is looking for ways to be more efficient and effective. 


 Expected Outcomes

  • Within two weeks, understand the ‘Provider Journey’ in its entirety, including the systems used internally and externally to manage the provider experience and relationships, and start engaging directly with assigned providers
  • Within six weeks, demonstrate ability to consistently perform to productivity and success metrics
  • Within two months, regularly contribute ideas for coaching strategies and tactics that lead to improved efficiency and effectiveness for larger team
  • Within three months, identify a subspecialty area of focus and become the resident coaching expect in said area


 Gotta Have

  • 1-2 years in Account Management or a Customer Success function
  • Proven success in achieving or exceeding pipeline-related targets
  • Demonstrated success in cross-functional collaboration in order to achieve department goals 
  • Demonstrated success in managing a high volume of customer accounts and business account renewals


Nice to Have

  • B2B experience in account management, sales, or customer success
  • Healthcare and/or behavioral health experience
  • Experience with process improvement 
  • Experience working at high-growth companies 


Other Details

  • This role is located in Denver, CO and is a full-time, exempt position 
  • Pay range starting at $40,000
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee stock option purchase plan
    • Variable performance-based bonus incentives

To apply, please submit your resume and cover letter. In your cover letter, please explain your professional experience and career goals are aligned with this role 


Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.




Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A great downtown location and stocked with unlimited drinks and snacks (NOTE: company is fully remote during COVID pandemic)
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.


 

 


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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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