Boulder, CO

Client Solutions Manager (South) at Uplight (Greater Denver Area, CO)

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The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect-improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Client Solutions Manager (Remote with a preference for Boulder, Atlanta and Charlotte) t o join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
As a Client Solutions Manager, you will be the focal point for Uplight engagement with utility clients, providing oversight for the implementation and utilization of Uplight's market-leading customer engagement solutions, including behavioral, marketplace, demand response, along with commercial and industrial insights.
  • You will take ownership of aligning our products with our client's business objectives, with a focus on driving successful adoption and greater business value for our clients.
  • You will be responsible for building strong relationships with utility client stakeholders by establishing yourself as a trusted advisor as well as acting as a primary advocate for our clients internally.
  • An important aspect of the Client Solutions Manager role will entail working collaboratively in a cross functional environment with members of various Uplight teams, including Customer Success, Implementation, Engineering, Product, Operations, Regulatory, Sales, Marketing, and others to deliver measurable value for our clients
  • An ideal candidate will be experienced in delivering SaaS or energy efficiency projects, have strong communication skills, and is passionate about working closely with clients and their customers. You must also be comfortable working independently.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.
What you will contribute:
Excellence in delivery : Oversee the deployment, onboarding, and continued adoption of our software and energy savings product suites, including client management, risk mitigation, and on-time/on-budget delivery.
  • Execute on world-class Client Solutions processes and best practices.
  • Ensure smooth handoffs between Uplight teams and the successful onboarding of new utility clients.
  • Provide coaching and training to improve adoption of the Uplight product by each client.
  • Effectively track and report on key metrics.

Drive Value and Adoption for Uplight clients: Ensure clients realize value from Uplight offerings.
  • Work with clients to understand their motivators and business objectives and provide insight as to how Uplight can be leveraged to support those objectives.
  • Collaborate with and encourage the client to continually achieve value from Uplight Solutions.
  • Help the client understand the people and process capabilities they need to develop to fully leverage our technology.

Serve as a trusted advisor: Establish a role as the client's go-to resource for knowledge about Uplight products as well as customer engagement best practices and solutions.
  • Build a deep understanding of each client's business objectives, deployment challenges, regulatory requirements, and needs throughout the lifecycle of the engagement, and actively collaborate to solve these needs with our solutions.
  • Be an effective communicator, taking the lead to present key results, facilitate meetings, and deliver difficult messages to customers.
  • Provide guidance to client's users and stakeholders around best practices on the use of Uplight products.
  • Act as client advocate internally bringing intelligent product feedback and recommendations from customers and users back to the Uplight Product team.

Manage Renewals and seek out new business opportunities: Lead and manage contract renewals and partner with Sales to drive contract expansions.
  • Assist with account planning to ensure strategic alignment.
  • Ensure clients successfully adopt Uplight products and achieve stated business objectives leading to a successful renewal.
  • Understand further needs of clients and align them with Uplight products/services in customer accounts, driving incremental/upsell business opportunities.
  • Play an integral role in assisting with pursuits and proposals.
  • Manage renewals and upsells with existing contracts.
  • Proactively identify utility client concerns and bring solutions that improve utility program delivery.

What you bring to Uplight:
  • At least 5 years of experience in Project Management, Account Management, or Customer Success/Client Solutions, preferably at a SaaS or enterprise software company.
  • A natural affinity for working across departments and colleague personas to drive cross functional work streams to completion.
  • Independent thinker who proactively identifies issues, interdependencies, and solutions.
  • Experience working on large, complex IT or similar technology integration projects requiring attention to detail, planning, and multi-channel communication requirements.
  • Expertise in developing and maintaining key relationships across an organization.
  • Attention to detail and ability to internalize and communicate a wide array of information concerning software and analytics products as well as the sales process.
  • You care about energy, its impact on our customers, their customers, and the world.
  • Once restrictions are lifted , a willingness to travel 20-50% of the time.

Bonus Points:
  • Utility or Energy background.
  • Background with Demand Response
  • Background working with Utilities in the South

What makes working at Uplight amazing:
In addition to all the standard medical and dental benefits, that kick in Day 1, we are:
  • Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
  • Committed to the environment, our employees, and our communities.
  • Focused on career growth by following defined career ladders.
  • Committed to taking our work and mission seriously and....we love to laugh!

We also provide:
  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off policy
  • Exceptionally collaborative and cool office spaces (once we reopen them)

Salary Range: $80,000 to $95,000
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What are Uplight Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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