We are actively seeking a Client Services Support Analyst for our Boulder, CO office within the BRS&T client services team, providing direct client support for the BRS product suite.

The candidate must be client focused as well as being data and technically literate. Excellent communication and presentation skills are required, along with the confidence to visit and communicate effectively with clients. The candidate will be a key contributor as part of an orchestrated sales and product support program to support and promote IHS Markit products and to identify client opportunities.

Job Responsibilities:

• Provide Customer Support – for the Brokerage, Research, Sales & Trading (BRS&T) product suite, primarily via email and telephone. The team is responsible for client on-boarding, client relationship management, renewal management and managing all inbound client queries. 
• Manage Onboarding – new clients onto our Commission Manager, Broker Vote and Calendar products.  This process includes scheduling conference calls with multiple parties, training new clients and working with other teams within IHS Markit to troubleshoot any client issues.  
• Grow Accounts & Client Relationships – through regular contact with key users, building a position of trust, respect and openness.  Proactively manage client issues and concerns, driving increased usage of the products and ensuring client retention. 
• Troubleshoot Supported Applications – acting as coordinator for complex issues, while acting as business facilitator for clients. 
• Understand Your Customer – in order to assist the Product Management team in developing a cohesive product roadmap.  Provide regular feedback around client concerns as well as opportunities in order to maximize ROI within the products.  

Education and experience: 

• Bachelor’s degree required or relevant work history required 

• Experience in financial services, bank or related service provider would be ideal 

• Client Relationship / customer support experience preferred 

• Experience of financial markets advantageous 

Personal competencies: 

• Focused on delivery 
• Flexible and willing to adapt to changing situations 
• Strong influencing skills 
• Energy & drive  
• Ability to use own initiative to solve problems 
• Excellent interpersonal skills 
• Ability to communicate effectively and professionally over the phone, in writing and in person 
• Looking for individual contributor that also work well with others 
• Willing to provide extra effort and pitch in when required by the global team