Client Services Manager

| Greater Denver Area

Guild is hiring a Client Services Manager to play a central role in Guild’s mission by building and maintaining strong relationships with current and new Fortune 1000 clients. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners and their employees to scale their educational benefits strategies and feed new value-creating solutions back to other Guild teams, like Product and Student Coaching.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and up-skill millions of employees. This role sits at the forefront of these efforts, using a mix of strategic consulting, customer success and commercial orientation to manage and grow large, strategic client relationships.

As a Client Services Manager you will work across a concentrated set of clients to:

  • Work cross-functionally to ensure high quality and efficient delivery of overall client service
  • Manage key work-streams to ensure employer partners successfully implement & grow their use of Guild offerings
  • Develop long-term strategic relationships with current and new employer partners, identifying the unique needs and how they can best be served by Guild’s offerings
  • Earn trust and increase client satisfaction through partnership support, insights, and strategic initiative execution that make Guild their most valuable partner
  • Collaborate with our Marketing, Product, and Design teams to prioritize new product development, up-sell new offerings, and build employee awareness marketing campaigns

In this role, you’ll work closely with team members across Employer Partnerships, including Terrence Cummings, Shala Lasonde, and Greg Siegel. You will also collaborate with other Guild leaders across the Partnerships organization and beyond, including: Zoe Weintraub (VP, Business Development), Amanda Lubin (VP, Academic Partnerships) and Randi Cosentino (Chief Academic Officer).

You are a strong fit for this role if you have:

  • 5+ years of total experience in management consulting, software-as-a-service client services or similar
  • Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
  • Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
  • Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
  • Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
  • Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
  • Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction
  • Experience engaging cross-functionally with a broad range of internal and external stakeholders
  • A drive to work hard and a plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. Fast Company recently named Guild as one of the World’s Most Innovative Companies and we've raised over $70 million from top tier investors including Felicis, Bessemer, Redpoint, Rethink EDU, Harrison Metal, Cowboy Ventures, Salesforce and Workday Ventures.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

370 17th St., Suite 3400, Denver, CO 80202

What are Guild Education Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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