About the team:

Sovrn Services is a new team focused on providing publishers with valuable solutions that optimize yield and increase their ability to monetize content and drive advertising revenue.

About the job:

The Client Service Specialist is responsible for partnering with Sovrn’s publisher clients to increase their advertising revenue as part of a high-touch, technical and ongoing services relationship focused on the setup, monitoring and management of online advertising campaigns. The Client Service Specialist will act as the publisher’s ad operations expert and will manage the publisher’s entire ad stack, as well as be responsible for continually testing and implementing new strategies to increase advertising revenue and sustain high levels of campaign performance.

What you'll be doing:

• Own and manage the entire advertising stack for your group of publisher clients to help them increase their advertising revenue and increase their performance.
• Develop and retain the client relationship adding value through your ad operations expertise, guidance and recommendations.
• Depending on the level of package that the publisher selects, provide the following support at various levels:
• inventory development, management and improvement
• campaign management and daily monitoring
• weekly reporting
• custom paid-for services like ad server migration, DFP training, and adops training
• Daily campaign monitoring based on the client’s specific needs
• As it relates to reporting, you will create consolidated weekly campaign reporting across all demand sources, and for premium publishers you will analyze the data to communicate key findings and action items tied to the publisher’s advertising strategy.
• For premium publishers, you will make strategic and tactical recommendations that align with the publisher’s short-term and long-term goals for increasing revenue and meeting business objectives.
• Investigate and proactively communicate reporting discrepancies and serve as a point of contact for all technical issues within the support and time constraints of their selected package.
• Develop and maintain strong relationships with the publisher’s staff/team as part of testing, QA and implementing new tactics and strategies for driving additional advertising revenue.
• Monitor and report on monthly revenue for client invoicing.

• Participate in lead acquisition, deal flow, and pitching our services to publisher clients.
• Track your time closely with each publisher and allocate the appropriate effort and time based on their package selection. Have the ability to upsell custom services to publishers if their needs go beyond the limitations of our current packages.
• Develop industry and ad ops expertise by staying current with industry best practices and KPIs, and continuing to build knowledge and apply learnings through ongoing research, education and professional development.
• Participate in Services team meetings, initiatives and projects and contribute to team goals and objectives.

What we'd like for you to have:

• 1-3 years of ad operations experience on the publisher/supply or agency/demand side.
• 1-3 years of experience building, implementing, managing, troubleshooting and reporting on ad campaigns using third-party ad tags/platforms and back-end DFP administration.
• Proven ability to build strong client relationships, manage a growing portfolio of clients and collaborate effectively to solve client problems.
• Proven success aligning client goals to recommended ad campaign/ad solutions, as well as gathering and demonstrating ROI information to showcase ongoing value and client benefits.
• Demonstrable and scalable experience with programmatic media platforms, including DFP (Doubleclick for Publishers) and AdExchange (ADX).
• Strong understanding of the programmatic advertising space, ad technologies and platforms.
• Experience using QA, troubleshooting and debugging tools, including Google Developer Tools, SQL and DFP Reporting.
• Basic understanding of core web technologies (Javascript, HTML/CSS) and web tracking technologies (beacons, pixels).
• Excellent listening, verbal, written communication and presentation skills.
• Excellent organizational and problem-solving skills.
• Strong analytical skills and experience with Excel.
• Effective time management skills with an ability to prioritize, meet deadlines and provide superior customer service.
• Strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done
• Willingness to start with in a flexible form of this role while you go through in-depth training to better prepare you to take full ownership of accounts

Position reports into: GM, Publisher Services

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in silos – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

Help content creators do more of what they want to do – and less of what they don’t

Sovrn is an Equal Opportunity Employer!