Client Onboarding Coordinator

| Greater Denver Area
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FluentStream is a fast-growing internet communications company seeking customer service minded people for the Client Onboarding department.

At FluentStream, we automate and simplify how businesses communicate with their clients. We are a fun, extremely fast-paced, innovative 60-person communications software company based in the RiNo neighborhood of Denver. We were just named to the Inc. 5000 list for the second year in a row and are one of Colorado’s fastest growing software companies and most-fun places to work!

Onboarders at FluentStream are the first face of the company after a client signs onto our services. Onboarders are the experts who advise clients on how FluentStream’s features can help their business by taking their phone system to the next level. Onboarders are the ones who turn theory into practice and ideas into action. This position works directly with the same clients on a daily basis, forming relationships with them, building trust and confidence.

The ideal candidate would have a holistic, big-picture mindset, able to plan their own workday and workload, independently-motivated and willing to learn. They would be personable and confident in speaking to clients.

What we’re looking for

  • Positive demeanor
  • Great communication skills
  • Time management skills
  • Well-organized
  • Knack for problem-solving
  • Big picture mindset
  • Eagerness to learn

Job Duties and Responsibilities:

  • Engage with clients in a positive, supportive, and knowledgeable manner.
  • Explain complex ideas in a clear and concise way to avoid client confusion.
  • Manage relationships with multiple clients and keep them engaged in the onboarding process.
  • Create and adhere to a project plan.
  • Manage goals, milestones, and project dates.
  • Handle multiple projects and track multiple tasks at various stages of completion.
  • Learn how the FluentStream applications work and what they can do for your client’s business needs.
  • Manage higher-level technical troubleshooting issues while maintaining client trust and rapport.
  • Successfully onboard clients during a 30-day window.

Qualifications:

  • 2-3 years in client-facing roles, including Sales, Customer Success, or Customer Support
  • Proven ability to prioritize multiple tasks of varying importance and urgency
  • Detail oriented with excellent planning, problem-solving and organizational skills
  • Empathetic communicator, capable of translating client issues or concerns into actionable insights and deliverables
  • Clear and consistent communicator who follows up and follows through
  • Team player who will collaborate across the organization to ensure client satisfaction and retention
  • Flexible while working in a fast-paced environment

Preferred Qualifications:

  • Bachelor’s degree
  • Experience working with helpdesk systems, ticketing boards and other SaaS tools essential to the business
  • Previous telecom or SaaS experience
  • Project management experience

Benefits:

  • Health, Dental, and Vision Insurance
  • 401k plan
  • Participate in ownership of the company
  • Tuition Reimbursement
  • Unlimited PTO
  • Paid family leave
  • Dog Friendly, fancy espresso machine and free beer

Job Type: Full-time

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • iOS/SwiftLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • AWS (Amazon Web Services)Services
    • QuickSightsAnalytics
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What are some social events your company does?

We have an annual event where employees get to meet in person and engage in fun team-building activities.
In addition to that, we plan virtual happy hours and games, either by team or with the whole company.

Kala

Technical Recruiter

What does your typical day look like?

My typical day at FluentStream is generally filled with exciting challenges. Setting my team up for success whether through 1:1 meetings or in the midst of a customer interaction is always a thrill. I love helping my agents improve everyday. My daily work at FluentStream embodies our core value of Continuous Improvement Isn't Optional and I am prou

Gary

Support Team Lead

How has your career grown since starting at the company?

My manager is very open and accepting of career and professional development conversations. I expressed my goal to earn more seniority within the company, and we came up with a plan to help me achieve that goal. After successfully completing my objectives, my manager helped me achieve my goal and I was promoted to a more senior title months later!

Lauren

Senior Manager, Financial Planning and Analysis

How do you empower your team to be more creative?

The most important thing is to ask for ideas and not “punish” people when the ideas don’t work. If you don’t try, you’ll never get better. I try to model this as much as possible - when my ideas fail or if I make a mistake, I acknowledge it and fix it. I encourage others and try to reward this type of behavior.

Teresa

CFO

How does your team reward individual success?

FluentStream launched Cooleaf, a recognition and rewards platform; it's an excellent way for our team to stay engaged by giving recognition in real time to celebrate wins by doing just that. While you can earn points and redeem rewards for gift cards, swag, merchandise, or donate your points to charity, the authenticity of the shoutout is genuine.

Ashley

HR Generalist

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Fitness benefit as well as team workouts.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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