Client Onboard Specialist
About FareHarbor
Founded in Hawaii in 2013 and acquired by Booking.com in 2018, FareHarbor creates powerful tools that help tour and activity operators run their business with ease and efficiency. With thousands of clients and 500+ employees worldwide, we have the fastest growing team in the business, and we’re shaping the future of travel, together.
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 15,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
FareHarbor is looking for a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team works with new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. This is a customer-facing role and Client Onboard Specialists will welcome and train our clients on how to manage their FareHarbor dashboard working closely with our sales, support and account management teams. Successful candidates will determine client needs and development solutions customized to the client’s business, and ensure successful implementation of our software. Client Onboard Specialists give the first impressions of FareHarbor to a new client, so individuals must be patient, positive, and efficient throughout the entire onboarding process.
What you’ll do here:
- Lead new clients through the onboarding process, from conducting trainings and performing updates, to successful implementation of the software on the client’s website
- Train 1 to 3 new clients virtually per day
- Attend and take part in an intensive two-week training of FareHarbor software
- Maintain proactive and thorough communication with clients in addition to relay their needs across sales, onboarding and customer success teams
- Collaborate with clients based on their needs and industry best practices in order to ensure client success and seamless adoption of the software
- Provide excellent customer service during all interactions with clients
- Contribute to departmental and cross-departmental projects
- Become an expert FareHarbor user and stay on top of all new feature releases in addition to industry trends
Requirements:
- Legally authorized to work in the US
- Bachelor’s degree or equivalent combination of education and experience
- Prior experience working in customer service
- Prior experience working with Google apps (Gmail, Google Suite, etc)
- Ability to provide a friendly and professional composure to clients, even in intense situations
- Works well independently and managing multiple projects simultaneously
- Comfortable prioritizing projects, based on client needs and company goals
- Dedicated team player and collaborator
- Strong and effective communicator, both verbal and written
- Maintain a strong work ethic in both fast-paced and slow-paced work environments
- Flexible and adaptable, welcomes new challenges and change
Bonus Points if you have:
- Prior experience in a software/tech company
- Prior experience conducting training sessions remotely with online training tools
- Basic knowledge of 3rd party software including Zendesk, Close.io, and Slack
Benefits
- Medical, dental + vision coverage
- 23 days of PTO + paid holidays
- 401k + employer matching
- Paid parental leave
- Opportunity to share your ideas and make a difference in a growing company
- Fast-paced, high-energy, and engaging work environment
Salary Range: $43,500 - $48,300, plus 10% bonus potential
FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.