Client Onboard Specialist
The FareHarbor Onboarding Team is looking for a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients to FareHarbor, encouraging self-sufficiency along the way. We are looking for someone articulate, approachable, and naturally inclined to build relationships with others.
Responsibilities:
- Work within the software to meet the needs of different businesses
- Schedule and perform training sessions for clients
- Become an expert FareHarbor user and stay on top of all new feature releases
- Communicate across teams to ensure client needs are met
- Provide valuable feedback to the development team
- Help develop, improve, and implement standard operating procedures
Requirements:
- Legally authorized to work in the US
- Comfortable multi-tasking, and prioritizing different projects
- Able to work closely and effectively with others
- An excellent verbal and written communicator
- Quick moving with a strong attention to detail and deadlines
- Has the ability to problem solve and think critically on the fly
Bonus Points if you have:
- Experience with HTML, CSS, and website content management software
- Experience working in customer service
- Experience working in a startup environment
Benefits:
- 23 vacation days per year (based on 40 hours per week)
- 401k + Employer Matching
- Full Medical Insurance
- Dental and Vision
- Social Hours & Events