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Client Onboard Specialist

| Greater Denver Area

The FareHarbor Onboarding Team is looking for a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients to FareHarbor, encouraging self-sufficiency along the way. We are looking for someone articulate, approachable, and naturally inclined to build relationships with others.

The ideal candidate is:

  • Comfortable multi-tasking, and prioritizing different projects
  • Able to work closely and effectively with others
  • An excellent verbal and written communicator
  • Has the ability to problem solve and think critically on the fly
  • Adept at building relationships with others

Bonus points if you have:

  • Experience with HTML, CSS, and website content management software
  • Experience working in customer service
  • Experience working in a startup environment

Responsibilities:

  • Schedule and train new clients on FareHarbor dashboard
  • Become an expert FareHarbor user and stay on top of all new feature releases
  • Communicate across teams to ensure client needs are met
  • Provide valuable feedback to the development team
  • Help develop, improve, and implement standard operating procedures.

Benefits:

  • 23 PTO Days
  • Paid Holidays
  • 100% Paid Medical & Dental Insurance
  • 401k + employer matching
  • Downtown Denver Location
  • Social Hours & Events
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Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Culture
Friends outside of work
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
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