Client Onboard Specialist - Spanish
The FareHarbor Onboarding Team is looking for a Client Onboard Specialist (Spanish) to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients on how to use FareHarbor, encouraging self-sufficiency along the way. We are looking for someone articulate, approachable, and naturally inclined to build relationships with others.
Responsibilities
- Train new clients in Spanish on FareHarbor dashboard in LATAM regions
- Facilitate a seamless experience from training through implementation
- Communicate across Sales and Account Management teams to ensure client needs are met
- Collaborate on and contribute to departmental and cross-departmental projects
- Become an expert FareHarbor user and stay on top of all new feature releases
- Help develop, improve, and implement standard operating procedures
- Provide excellent customer service during all interactions with clients
Requirements
- Fluent in both Spanish and English
- Legally authorized to work in the US
- Comfortable multi-tasking, and prioritizing different projects
- Able to work closely and effectively with others
- An excellent verbal and written communicator
- Has the ability to problem solve and think critically on the fly
- Adept at building relationships with others
Bonus points if you have:
- Experience working in customer service
- Experience working in a startup environment
- Experience with HTML, CSS, and website content management software
Benefits:
- 23 vacation days per year (based on 40 hours per week)
- 401k + Employer Matching
- Full Medical Insurance
- Dental and Vision
- Social Hours & Events