Client Onboard Specialist - Spanish at FareHarbor

| Greater Denver Area
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Role description:

The FareHarbor Onboarding Team is looking for a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients to FareHarbor, encouraging self-sufficiency along the way. We are looking for someone articulate, approachable, and naturally inclined to build relationships with others.

Responsibilities 

  • Schedule and train new clients on FareHarbor dashboard
  • Become an expert FareHarbor user and stay on top of all new feature releases
  • Communicate across teams to ensure client needs are met
  • Provide valuable feedback to the development team
  • Help develop, improve, and implement standard operating procedures.

Requirements

  • Comfortable multi-tasking, and prioritizing different projects
  • Able to work closely and effectively with others
  • An excellent verbal and written communicator
  • Has the ability to problem solve and think critically on the fly
  • Adept at building relationships with others
  • Fluent in both Spanish and English

Bonus points if you have:

  • Experience with HTML, CSS, and website content management software
  • Experience working in customer service
  • Experience working in a startup environment

Benefits:  

  • 23 PTO days
  • Paid Holidays
  • 100% Paid Health Insurance 
  • Dental and Vision 
  • Central Denver Location
  • Social Hours & Events
  • 401k + Employer Match
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