Client Implementation Specialist at Procare Solutions

| Greater Denver Area
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CLIENT IMPLEMENTATION SPECIALIST

The Client Implementation Specialist provides support and guidance for new customers including onboarding, system configuration and training. This is a key role in the organization as you will serve to ensure a strong start for new customers through better core understanding of Procare products, faster implementation, and will be a key component of creating our ideal long-term customer journey.

Essential Job Functions:

  • Ensure timely new customer outreach via phone and email contact
  • Schedule and conduct customer training in a timely manner
  • Provide customer training and early account development as needed
  • Introduce clients to the benefits of features and services they may have overlooked during initial purchase – process orders or refer them to the applicable team
  • Assist with initial system configuration and training to ensure core user competencies such as family account set-up, family billing structuring and procedures, child attendance tracking, and employee data set-up as applicable – may include additional configuration items as needed
  • Respond to customer questions throughout the implementation process

Requirements

Required Qualifications, Skills, and Experience:

  • Energy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families, and early childhood educators
  • In office, punctual, regular, and consistent attendance
  • Strong focus on customer success
  • Previous experience assisting new customers with implementation of new software
  • Experience providing direct customer support
  • Excellent communication skills – ability to express thoughts clearly, listen carefully, and respond appropriately with both customers and co-workers (inter-departmentally)
  • Interpersonal skills – ability to work well with other in all capacities
  • Strong organization and time management
  • Customer retention – ability to influence customers to begin or continue to use our our software
  • Demonstrated proficiency in typing and grammar
  • Knowledge of customer service principles and practices
  • Multi-tasking capabilities
  • Make customer’s needs a primary focus of one’s actions; developing and sustaining productive customer relationships

LOCATION

This position will be based in our downtown Denver office. Most employees are working remotely right now, and when in the office, we do so in small groups, using all recommended safety precautions.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • New RelicAnalytics
    • InVisionDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail

Location

We are in the Chase building, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

The Denver office has a professional yet laid back vibe. I think we really have a "get business done while having fun" mentality. It truly feels like a team effort regardless of which department you work in - we succeed together.

Chantel

Human Resources

What projects are you most excited about?

Enterprise Learning! I'm very excited to offer best in class learning experiences for all kinds of topics as part of our employee engagement and professional development plan.

Naomi

Learning and Development

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are some things you learned at the company?

Since joining, I have gained an understanding for how vital a quality platform is to an efficient childcare center. As my knowledge of our products has grown, it has given me pride in selling a truly helpful and essential product.

Jake

Sales

What are Procare Solutions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All Denver Employees will receive an EcoPass
Company Outings
Procare Software hosts company outings Annually.
Some Meals Provided
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Cross functional training encouraged
Promote from within
Customized development tracks
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