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Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services.
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Client Implementation Manager

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Do you measure your success by the success of your customers? At Duda we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers.

Duda is a leading white label responsive website builder for agencies and web professionals that serve small businesses. Duda has partnered with some of the biggest tech and media players across North America, LATAM, EMEA and APAC. Over 14 million sites have been created on the Duda platform by over 6,000 agencies across the globe. 

We are looking for a full-time Client Implementation Manager to provide end-to-end technical and operations support for our customers in the LATAM and US regions. This includes consulting product strategy, helping onboard new partners, providing technical implementation services to strategic partners and ongoing partner management. This role understands how to continuously set partners up for success and to ensure growth over time.

Responsibilities

  • Guide new and existing partners through the Duda platform including onboarding, implementation, integration, ongoing maintenance and growth
  • Act as the go-to resource for partners to brainstorm and implement both business and technical challenges. Including the ability to identify and suggest practices to suit the specific needs of a partner
  • Assist Sales in setting up prospective customers for success, and then manage the onboarding of new customers, driving them quickly to first value and assisting with discovery, design and configuration as needed
  • Partner with cross-functional teams including Product Management, Customer Support, and Engineering to translate customer business needs and product feedback into product improvements.
  • A successful candidate for this role will also be able to turn data into actionable intelligence and provide partners with solutions to meet their technical and business goals.

Qualifications and Skills

  • 3+ years relevant work experience at a SaaS company in a customer-facing position preferably in a professional services, solutions, or technical account management role
  • Proficient in use and troubleshooting of  APIs to point partners to specific calls to meet their needs and help initial troubleshooting if support is required  
  • High level understanding of web site architecture and strategies (i.e.. HTML, CSS, Javascript)
  • Experience with integrating to 3rd party vendors and connections to a proprietary system
  • Ability to make data-driven decisions related to partners
  • Demonstrated project management abilities
  • Travel up to 15% for onsite customer workshops and events

More About Duda

Our Account Management team is based out of our Colorado office (in addition to the offices we have in California, Israel and the UK). We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. A brief summary of Duda’s accomplishments in 2018 can be found here: https://2018dudareview.duda.co.

 
 
 
 
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Steven Carroll
VP of People & Talent
DEDICATION TO DEI
Embracing diversity by putting people first
As a global company with seven offices spread across four continents, Duda includes a variety of cultures, customs and ways of working. The company’s focus on people is central to its DEIB strategy. That strategy, according to Carroll, starts with how Duda hires and promotes in ways that ensure diversity at all levels and geographies of the business. It also gets as granular as programs like Beyond the Tech — where Duda celebrates team members’ individual interests as diverse as mixology, the history of Pride, and Gabriel Garcia Marquez’s novel “100 Years of Solitude.”
As a global company with seven offices spread across four continents, Duda includes a variety of cultures, customs and ways of working. The company’s focus on people is central to its DEIB strategy. That strategy, according to Carroll, starts with how Duda hires and promotes in ways that ensure diversity at all levels and geographies of the business. It also gets as granular as programs like Beyond the Tech — where Duda celebrates team members’ individual interests as diverse as mixology, the history of Pride, and Gabriel Garcia Marquez’s novel “100 Years of Solitude.”
We’ve implemented DEIB educational programs that build a culture of welcoming and encouraging employees to bring their full self to a work.
Sofia Ozelkan
Manager, Technical Account Management
PROFESSING GROWTH
Encouraging collaboration by elevating colleagues
Promoting personal and professional growth is a big part of the Duda’s culture. Ozelkan said that at Duda, managers help team members to build individual growth goals, realize development opportunities through programs like Duda’s continuing education stipend, and articulate short-term and long-term career plans. Transparent and dedicated career tracks help employees actualize their goals. And the ability to train cross-functionally and move throughout the organization helps ensure no one becomes stuck.
Promoting personal and professional growth is a big part of the Duda’s culture. Ozelkan said that at Duda, managers help team members to build individual growth goals, realize development opportunities through programs like Duda’s continuing education stipend, and articulate short-term and long-term career plans. Transparent and dedicated career tracks help employees actualize their goals. And the ability to train cross-functionally and move throughout the organization helps ensure no one becomes stuck.
We want individuals to build the skills and experience they need to move into other roles and grow professionally.
Oded Ouaknine
Chief Customer Officer
Come together
Collaboration builds culture
Ouaknine, founder of Duda's Colorado office and leader of the company’s global technical support, strategic account management and customer education teams, said the location fosters cross-team collaboration. Business development reps work closely with sales professionals to build customer onboarding plans. Account managers work with product and support specialists to better serve and grow their customers’ businesses. And according to Ouaknine, employees across the organization are encouraging, approachable and eager to not only help, but also learn from one another.
Ouaknine, founder of Duda's Colorado office and leader of the company’s global technical support, strategic account management and customer education teams, said the location fosters cross-team collaboration. Business development reps work closely with sales professionals to build customer onboarding plans. Account managers work with product and support specialists to better serve and grow their customers’ businesses. And according to Ouaknine, employees across the organization are encouraging, approachable and eager to not only help, but also learn from one another.
Our folks are always approachable and eager to assist one another. Duda team members often express appreciation for being supported both in their roles and in their careers as a whole.

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, having a pint at a local brewery after work, or going for bike rides, we are always looking to explore fun new activities together. Duda offers top-tier health benefits, 401k, company stock options, tons of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home days.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups.
Partners with nonprofits
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Mandated unconscious bias training
Hiring practices that promote diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Duda offers a dental plan with a wide network and orthodontia coverage.
Vision insurance
Duda’s vision plan is free of cost for employees and low cost for added dependents. It includes a wide network for coverage.
Health insurance
Duda offers a variety of health insurance options, including a PPO, HMO and a High Deductible HSA plan.
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
New parents receive a total of 16 weeks of paid leave (12 at full pay and an additional 4 at 60%). Family time is super important to us.
Family medical leave
Need time to care for a family member, we have you covered with our Family Leave coverage.
Company sponsored family events
We regularly host events where employees are welcome to bring their partners and kiddos, from company picnics (Duda style) to baseball outings and everything in between!
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Employees can take paid time away to rest up and recover when they are sick, we've got your back.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Duda provides catered lunches Tuesday through Thursday. Light breakfast also included!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
We love furry friends! Our office is dog friendly, so bring Fido with you when you come to work!
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
We support you continuing to learn! We provide an annual education reimbursement stipend of up to $500 for you to use in pursuit of your continued learning.
Online course subscriptions available

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and a hybrid schedule.

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