Studio by Engrain is seeking a MacGyver to assist with website support. The Client Experience Specialist will be the client’s first point of contact for any website related woes. Our ideal candidate is tech-savvy, upbeat and proactively seeks answers while providing our clients with superb customer service. This is a cross-functional role working with client services, digital project managers and developers to determine and execute solutions for websites. As a player in Studio’s continued growth, the Client Experience Specialist is instrumental in maintaining our place as a cutting edge, high-end creative agency.

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture. Studio was established in 1995 and is based out of Denver, Colorado.

You Can Expect To:

• Assess and delegate solutions for data integrations issues
• Swiftly respond to client concerns 
• Interact with internal resources to identify website issues and implement a satisfactory resolution
• Perform website quality assurance checks for support related issues and new site builds
• Support websites on WordPress and other custom Content Management System (CMS) platforms
• Track and record support-related services and product details within Salesforce
• Make website content changes
• Provide clients with CMS trainings
• Assist account services with prospecting to add to the sales pipeline

This Describes You:

• Exceptional interpersonal, written and verbal communication skills
• Client success driven with a helpful disposition
• Solving problems is your jam
• Self-motivated with a can-do attitude
• Comfortable with changing priorities in a high-pressure environment
• Have an eye for front-end design
• 2 years of experience in a customer experience related role

What We Offer:

• 100% coverage of employee’s portion of health, dental and vision coverage
• Immediate and generous paid time off
• Paid parental leave
• Matched 401k investment
• Annual stipend for personal growth plus options for professional training if needed
• Fun workplace with on-site amenities including professional fitness center, flexible and modern workspace, meditation room, unlimited coffee, happy hour at our on-site bar and comfortable employee lounge spaces
• Easy access to RTD Light Rail and company stipend toward RTD Flexpass