Client Delivery Manager
What we do
We design, develop, and host data-rich, full-featured, high-traffic web and mobile applications for financial institutions, brokerages, and media clients. Markit Digital Development teams use their passion for programming and problem-solving to produce feature-rich applications that deliver value for our customers. With a dedication to continual improvement, our team members challenge themselves each day to expand their knowledge base and produce solutions that are maintainable, extensible, and elegant. We take great pride in our work, share our expertise and ideas to achieve common goals, and aspire to learn more. Our products benefit millions of users across the world and are designed from the ground up to deliver content efficiently and effectively. We have adopted an Agile Development Methodology, and are committed to continually improving within this model.
What you'll do at Markit Digital
The primary responsibility of this position is to support the effective project delivery that supports our customers and colleagues using Agile methodology. The ideal candidate will be one who leads by example and knows how to bring out the best in people and to act as a galvanizing force.
How you'll do it at Markit Digital
Provide leadership within Client Delivery
Utilize your Agile Program Management skills to manage and lead strategic complex programs of work across multiple delivery teams
Serve as a people leader for a team of Scrum Masters
Act as an agile coach to other Scrum Masters and the larger Agile community
Work with your team of Scrum Masters to take deep accountability for delivery, including ownership of milestone tracking, forecast of delivery, and risk and dependency management
Create and shape patterns for your team of Scrum Masters that drive transparency and predictability and ultimately lead to successful delivery against roadmaps, as well as mature agile teams
Partner with group level leadership to advocate for what teams need to be successful
Work with portfolio management team to understand upcoming projects/initiatives as well as provide delivery targets and raise any staffing concerns
Support your team of Scrum Masters as they:
Enable teams to deliver increasing value to clients in a sustainable manner
Guide teams on their journey toward agile maturity
Ensure team understanding of requested/prioritized value and appropriately considers sequencing, timing, dependencies, etc
Take accountability for planning that ensures iterations lead to accomplishment of client delivery dates
Manage team focus within committed iterations
Help teams identify and remove impediments and dependencies
Ensure and facilitate cross-team coordination, facilitating scrum of scrums as needed
Coach teams as they inspect and adapt between iterations, identifying clear actions and helping the team hold itself accountable as well as measure success
Track and improve overall team health and metrics, reporting internally to the team, up to senior management and externally to clients
Provide visibility and transparency toward delivery against a roadmap of work and a milestone/sprint plan
Provide additional reporting as required by clients
Coordinate team demonstrations of completed work
Guide teams in release planning and coordination
Effectively communicates with internal and external clients both verbally and written
Skills and Experience
Leverage your 5 years of experience working with Agile teams with preference of 3+ years’ experience in role as a Scrum Master combined with prior experience/exposure as a people manager
Ideal candidate has worked with various scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.) with demonstrated ability to build trust and respect across teams and organizations
Ideal candidate has program management experience, demonstrating ability to ask critical questions and hold teams and individuals accountable and on track toward successful deliveries
Ideal candidate has experience working in client-facing roles
Strong knowledge of relevant agile metrics and charts (e.g. burndown, velocity, burnup, CFD) and ability to interpret them and provide appropriate guidance and coaching to the team
Expert working with JIRA or other equivalent issue/project tracking software and related tool sets
Proven analytic and problem-solving skills including a thorough understanding of how to help teams interpret customer business needs and translate them into application and operational requirements
Proven verbal and written communication skills to communicate effectively to customers, managers and technical staff
Experience conducting and leading client facing meetings/workshops, creating and managing expectations, as well as delivering against expectations
Experience helping teams form appropriate team agreements
Experience in the Financial, Software, and/or Digital sectors strongly preferred
Scrum Master Certification preferred
Experience and/or knowledge with multiple agile methodologies
Extremely knowledgeable in and personify Scrum and Agile
Passion and curiosity to thrive in innovative, collaborative, fast paced environment
Experience guiding team(s) with problem solving, removing barriers and addressing challenges in support of project execution and delivery
Ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction
Demonstrated leadership capabilities
What We Offer
Competitive base salary, bonus plans and equity.
A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: https://careers.ihsmarkit.com/benefits.php.
For work locations in the state of Colorado, the anticipated base salary range for this role would be between $91,080 and $110,000. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant.