About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 18,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 18,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry.

Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up a new client with a FareHarbor dashboard. If you’re a natural problem-solver, detail-oriented, and self-motivated, we need you to be the first to set our clients up for success with FareHarbor.

What you’ll do here:

• Strategize and communicate with Sales team to interpret the business needs of different companies and customize their FareHarbor dashboard to best fit those needs
• Work closely with Client Onboard Specialists to implement changes based on the feedback given during the training process
• Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards 
• Become an expert FareHarbor user and stay on top of all new product updates
• Participate in and present on continuing education topics
• This includes an intensive two-week training of FareHarbor with hiring class followed by one-week training period specific to the Dashboard Specialist role 
• Provide feedback on best practices as defined by different industries and client operations
• Assist the team and company-at-large with projects, which may involve completing updates for live client dashboards

Requirements:

• 4-year degree, or equivalent combination of education and experience
• Fluent in English, any other languages is a plus
• Strong written and verbal communication skills
• UX-focused thinking
• Excellent problem solving with a strong attention to detail and deadlines
• Effectively frame questions to gain information needed to complete tasks and projects
• Comfortably multi-task several projects simultaneously in a fast-paced environment
• Understand how to prioritize tasks and projects of differing durations through changing circumstances
• Naturally tech-savvy, preferably with experience in SaaS (note: no coding experience necessary)
• Prepared to learn softwares and keep up to date with product updates

Bonus Points: 

• Experience with Close or other robust sales CRM
• Experience with ZenDesk
• Experience with AirTable
• Experience with Google Suite - particularly GoogleSheets
• Experience with customer-facing support

Benefits 

• Three+ week intensive training on FareHarbor product features and how the business works
• Additional professional development through online learning opportunities (and in-person upon office reopening, pending COVID restrictions)
• Medical, dental + vision coverage
• 23 days of PTO + paid holidays 
• 401k + employer matching
• Paid parental leave
• Opportunity to share your ideas and make a difference in a growing company
• Fast-paced, high-energy, and engaging work environment

Salary Range: $43,500 - $48,300, plus 10% bonus potential

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.