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Claims Resolution Specialist

| Greater Denver Area

A Little About Us
Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

The Position

We’re on the hunt for a Claims Resolution Specialist! This individual is a communication champion who can skillfully investigate claims and enjoys on-the-spot problem solving. His or her voice will be representative of the Evolve brand, so this individual will need to be a pillar of professionalism, a reliable source of information about the company, and a representative of our core values. If that sounds like you, read on.

As a Claims Resolution Specialist on our Homeowner Support Team, you will work to with our homeowners and partners to resolve post-booking issues. This includes (but is not limited to): insurance claims for damages, incident reports and credit card payment reversals.

The Claims Resolution Specialist will advocate on behalf of our homeowners and coach them through our resolution process. Because post-booking issues can be stressful for homeowners, you must be able provide world-class service to reach a solution that encourages continued trust in Evolve’s services. Your team manager will provide support, but you’ll have freedom to make real-time decisions on how to best resolve post-booking issues and provide suggestions for how to mitigate issues in the future.

This role is critical to Evolve’s success, and the ideal candidate is someone who feels comfortable communicating with internal teams, as well as with our homeowners and partners. The Claims Resolution Specialist must available during Evolve’s regular business hours, as well as some holidays and weekends.

Responsibilities

  • Assist homeowners with documentation requirements and deadlines for after-stay charges and damage claims
  • Mediate between travelers and homeowners on additional charges
  • Negotiate to settle financial disputes outside of the credit card chargeback process
  • Meet deadlines for filing credit card chargeback disputes with full documentation
  • Maintain a professional working relationship with partner companies
  • Monitor all accounts to prevent insurance abuse or overuse
  • Evaluate and provide suggestions on how to prevent future guest issues

Requirements/Skills

  • A natural flair for organization and attention to detail
  • Proven ability to manage your time effectively
  • Ability to think strategically and work efficiently without sacrificing thoroughness
  • Proven capability for resolving escalated cases
  • A forward-thinking mindset geared toward developing ideas to enhance your team’s capabilities
  • A sense of compassion and empathy to coach homeowners through sensitive situations
  • Excellent communication skills
  • Strong negotiation skills
  • A creative and highly-skilled approach to problem-solving
  • Ability and willingness to work with third-party companies to meet deadlines
  • Eagerness to learn and continue personal development

Education

  • Four-year undergraduate degree preferred

Benefits

  • THE BENEFITS - We offer competitive pay, amazing health insurance, dental, vision, 401(k), commuter discounts, and equity in the company.
  • A VOICE - Our innovation framework encourages you to pitch your ideas and make real changes at Evolve. Half our current departments were launched by employees!
  • CAREER GROWTH - We promote from within, and often. Over 75% of our department managers – and half our leadership team – started at Evolve in entry-level positions.
  • THE COMMUNITY - It’s easy to make friends at Evolve, and we work hard to keep community strong with our all-company Town Hall sessions and lots of company-sponsored events.
  • TRANSPARENCY - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
  • HANDS-ON EDUCATION - We learn every day, and expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly invest in your education.

Evolve Vacation Rental Network is an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're conveniently located in Downtown Denver offering easy access to the RTD Light Rail, as well as great restaurants, cafes, and coffee shops!

An Insider's view of Evolve Vacation Rental Network

What’s the vibe like in the office?

The vibe of the office is relaxed, yet determined. Collaboration and questions are both highly encouraged. There is a strong sense of community within the office- it feels like a second home. The growth of the company is exciting, and it is refreshing to be surrounded by people that are genuinely happy to be doing what they do.

Garrett S.

Onboarding

What projects are you most excited about?

A project without a clear solution really excites me! The process of identifying, scoping and implementing a solution keeps things interesting and demands innovation.

Larry C.

Technology

What are some things you learned at the company?

One of my favorite things about working at Evolve is watching the company grow. I have learned a lot about the startup-growth company culture & the environment that it takes to succeed. I love looking back and see everything we as a company have learned through trial and error. More importantly I love seeing where it has brought us! #learneveryday

Edward O.

Property Acquisition

What makes someone successful on your team?

In order to be successful on my team, it is important to provide exceptional customer service and be able to problem solve on the fly. One must be detailed oriented while working in a faced paced environment. Communication is key in being a successful member on my team and being able to collaborate with employees on other teams.

Ali H.

Customer Resolutions

What are Evolve Vacation Rental Network Perks + Benefits

Evolve Vacation Rental Network Benefits Overview

Benefits - You’ll receive competitive pay, and health insurance packages that include 100% employer paid HDHP, dental, vision, life, and long-term disability coverage. Supplemental benefits are also available in addition to 401(k) match, commuter benefits, and equity in the company.

Lifestyle - We embrace work-life balance so we offer PTO and paid sick days. To encourage a healthy lifestyle, Evolve offers free access to an onsite fitness center and bicycle storage.

A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.

Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!

Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.

Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.

Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We maintain a tremendous work ethic and an unapologetic passion for customer service. We focus on hitting measurable results, on time. The next time you hear "that's not my job" at our office it will be the first.

You will, however, find us collaborating in booths throughout the office and showering each other with shoutouts in team huddles. And when we’re not laser focused on the work at hand, we can be found enjoying lunch breaks in our plaza or snapping pictures of our amazing views of the Rockies.

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